BMO World Elite MasterCard Consumer Reviews

Absolutely terrible service and wait time! Canceling card immediately as better service is elsewhere!
My BMO credit card was denied for a transaction. I had a zero balance so I called the 1-880 customer service number. On the first day, I connected to inquire about your account. I waited three hours before hanging up. The next day I tried again and after punching in my number, an automated request said ‘we would like to talk to you about your account’ and said your call is being transferred. The automated voice tells me there are a lot of calls and wait time could be up to an hour but if this is about a lost or stolen card please stay on the line. I thought that would be fast. I have been on hold for almost three hours again. Can you imagine the stress of having your card lost or stolen and being on hold this long? Needless to say, I will stay on hold and clear up this problem. Then immediately cancel my card and go elsewhere.

I have this Mastercard that expires in March 2025. I was informed that BMO has made the decision to eliminate the card and replace it with a card with a higher fee. I was told I had until December 2022 to activate a new card. By the way, I had already paid the yearly fee for my current card. Well, surprise surprise tried to use my credit card on August 2nd and the transaction was declined. Called the call centre and waited 3 hours but my phone died so got disconnected. Called the following day at 6 am and waited 15 minutes to be told I need to activate a new card. Really what terrible client service. Big banks do whatever they want without any concern for client impact. Thank God I wasn't travelling. Whoever the Executive that made this decision needs to be fired unless the only concern is fatting up bottomless. I am done and will be moving all my banking.

I am attempting to get hold of the BMO Credit Card Dispute Department and I am currently on hold. I am on the phone now for 2:28:12 to be exact and have yet to speak to customer service. I reckon that I would be here for another 5 hours? Who has time for this? Horrible!!!! Lesson learned - leave BMO and bank locally (credit union).

I pay my bill in full every month but now they call with a recorded message saying they need to speak with me - I call them back and I’m on hold for 3 hours (no joke)! When I finally speak to a real human, I’m upsold and told there are no issues with my card - they just want to upset me! 3 hours of my life I’ll never get back. The latest is not getting a bill anymore! 3 times this year and I’m only in month 7. I’ve lived in the same house for 15 years but somehow I’m not getting a bill???
Now if I call just to get my balance, I’m immediately transferred and out on hold for hours! I’m cutting up this card and will never get another!

There is no upgrade for telephone services. Other banks give you an option to leave your number so they can call you back for BMO there is no such option you have to hold the line for 15-30 minutes! The same issues with online customer service with personal and business accounts. Good luck even being able to read the contact number on the back of the card. I personally talked to 3 managers of master cards to let them know that it is not easy to read the contact number due to the spot of printing it and no changes or updates so far after a year of talk. No improvement or upgrade in terms of customer service over years. I've been up on this bank and will switch to another bank for sure it is frustrating.

What do you mean wait time 4 hours? If the support service is inadequate to meet the client demand timely, then expand the capacity of the service team or adapt other solutions like call back queue list. This is utterly stupid waste of time, and anger-provoking to stay in line and listen to stupid recorded voice of "appreciating the patience"

The fact that they charge a yearly fee for this card is laughable.
1. Customer service is non existent. Call center is always 2-4 hour wait.
2. During COVID all travel booked through the card was “not refundable” even when airlines were refunding, BMO wouldn’t. The insurance on the bookings is garbage and doesn’t cover anything either.
3. VIP lounge access is terrible and almost none of the airport lounges subscribe so you can pretty much guarantee you won’t be benefiting from that “perk” of the card.
4. Very high yearly fee and you don’t get much back for points!

Go with another card! This one is a scam.

Wait times to speak to a customer service representative were always 4+ hours. Had to go into a branch to cancel the card - impossible to contact BMO by phone. The card couldn't be linked to any online account or restaurant - customer service was unwilling or unable to fix this. The annual fee is not worth it.

I am currently on hold for BMO world elite Mastercard customer service. OVER 3 HOURS now and still on hold and the message continually says "Thank you for your patience we will answer your call shortly"... Do I need to say anything more about their "service"?

BMO informed us in April that they were replacing our Gold card with the World Elite card. It was going to increase our yearly fee. When I tried to go online on May 11 my Gold card number was no longer valid and we had not yet received our World Elite card. Until we receive the new cards we cannot do any online banking! So far I have spent over 6.5 hours on the phone (mostly on hold) trying to find out where the new cards are. Finally today they told me that they were being sent by courier. This is hopeful news. We will see...