Walmart MASTERCARD Consumer Reviews

From November 2021 to April 2022 bills don't add up. It is like 1+1=5 to the bills... I called them to compute it manually but they refuse to do it. Paid almost $200 just to get it over with. Purchased $300 the next month and paid it after a week. The next statement came saying I owed $54 from last month told them the statement says $300 only and they keep rambling about thats from last month which doesn't show in the statement from the previous month. Freaking lost it and just cancelled the account... he offered the cancellation letter to be sent to my address. Never again... Greedy company! They use the points to lure customers and then overcharge us.

Used the card for several months, and got paper statements a few times, but everything stopped for a few months, no email statements, no paper statements. Could not even log in to my account as it seemed it forgot all my personal information.
Terrible customer service, could not reach anyone for hours.
Don't sign up for this or don't use your card at all!

Walmart Mastercard service is so pathetic that we can trash it.
That’s what I and thousands of North Americans already did, below are the worst features:
No Proper Customer Service
No proper online monthly statements
No proper and convenient payment methods
No communication
The card didn’t arrive till 3 months after signing up
The card doesn’t work in Walmart itself during the first usage
There were fake line items of usage which were not even used
Fake promises of rewards for every 5 dollars spent however when enquired the customer service behaved as if no rewards were promised ever
Walmart customer service is never approachable and reachable and never willing to take any responsibility!

I git the card. Did I installments for a Chrome book. Brought it back in January. They said they refunded me $225.00 Then they took to put the installment for $33.67 in February. Then March $188.37 That doesn't seem right? You can't refund for a returned product then add it to your balance. That's a scam

Do not get this Mastercard, if you are young and just starting out (college, university etc.) The minimum payments are way too much money per month. Every time a minimum payment is made it gets completely overridden by the interest.. the interest is 29.99%. They want you to pay the minimum payment for 9 months THEN the interest will go to 19.99%... WOW, what a difference... NOT. If you do not make a payment in time they will contact you every single day and call 6-8 times throughout the day. They called me at 8:30 pm and their customer service is AWFUL. They sound like they are telemarketing or spam... please do not get this card if you want to have a good credit score and want to save $80-$100 each month.

I recently (Oct 14) ordered something from the US and have yet to receive the product despite many emails telling me it has shipped. When I check the shipping status, it hasn't even been packaged yet, much less shipped. Despite several email exchanges with the vendor, and a supposedly new shipment being processed I still don't have anything after waiting the requested 2-7 business days (as of Nov 20). My call to Walmart was frustrating, to say the least. They will open a case, gee thanks, and someone will get back to me, but no timeline promised or offered. I knew I should have used another card for this - my experience with it is completely different and they don't hesitate to proactively deal with these types of vendors. I knew I shouldn't have used my Walmart card and now I know that the hard way. I will never use them again.

The service is terrible! Points are only credited if you swipe your card. Tapping your card does not
give you any points. The machines at the store do not work most of the time. Payments made at other stores are denied despite having a clean record. I will NEVER AGAIN use Walmart Mastercard!

My husband got this card and every time he makes payments it never reflects on the statements. The balance never goes does down, but up and it's not even being used! He's contacted customer service about it, but it is a waste of time. They said for payments to show, the full balance must be paid. There are charges on the card that he's never made and Walmart doesn't do anything about it. Terrible card, even worst customer service.

Walmart charged me twice for one transaction and it happened on Feb 26, 2021. But still didn't give back my money and on top of that, they are charging me interest on the amount which I didn't use. Which is totally unacceptable. I will never recommend anyone to take credit card service from Walmart. They give 0 customer service to their customers.

1 Added some spending on buying Walmart insurance without my permission
2 Delay statement then no statement
3 Turned to check online and noticed have been used in online shopping with Amazon several times
4 Walmart call center poor response