Walmart MASTERCARD Consumer Reviews

There was some promotional mail regarding earning $25 in rewards after spending $250 in a given date range (Sep to Oct). We spent this $250 as per the terms and conditions and still didn't get the rewards for it.
I called customer care on 11/22/23 at around 4 PM EST and all that she repeated throughout the conversation was "We don't have this offer now. We have different offer now in Nov, 23". She can't talk about the offers that are expired. Then I asked who was going to help in resolving the issue? She was clueless and when I asked her to transfer to manager, she said there was no manager and only she needed to handle this call.
Going to cancel this card, completely useless. Other cards give better rewards.

I have had this card for just under a year and I am now giving up on it. Customer service does not exist and communicating with customer service is impossible.
Initially they promised $10 to go paperless. Their website wouldn't allow me to go paperless. When I clicked on "GO PAPERLESS"....nothing would come up.
I pay my monthly charges like clockwork before they are due. However on two purchases my card was rejected due to slow approval by mastercard.
I finally was able to go paperless....but now my $10 incentive has never been provided.
My last grip is that every new card holder is confined to a $1000 credit limit, within the first 12 months. It meant I had to make two monthly payments in order to not be locked out. My other cards all provide limits for over $10,000. Good bye Walmart Mastercard !!!!!!

They lie about all rewards. It is a scam by the Walmart company. First by giving customers false information that if you spend this much you will get 15 dollars rewards within 5 business cycle, which no one receives. When you call them they do not give any information because they also do not know how it works. Trying to call them the past 5 days no one is picking up the phone. Very very poor customer service of Walmart and rude too.

Their customer service barely speaks English. The rewards are basic in comparison to other companies.

The WORSE credit card ever! Incompetent staff, hidden charges, archaic online user page. Stay away from this card. There are many 100x better credit cards in Canada that offer better rewards and competent customer service.

I applied for this card because I often shop at Walmart as a mother of 3. When I applied, I was approved for 2k. Shortly afterwards, towards Christmas, they offered an increase to $9500. I accepted because of upcoming expenses. The moment you reach your limit, they drop your limit without notice so they can charge you over-limit fee, etc. Their customer service is horrible. A missed monthly payment for whatever reason will result in non-stop calls probably 8 times a day and without leaving a voice message. The monthly payments are absolutely ridiculous. They will never work with a customer to keep their relationship. They also closed my card without notice. Anyways, a huge lesson learned. Stick with major or known bank credit cards. These retail creditors clearly do not have sufficient funds to keep their business afloat which is why they will harass and ruin any peace of mind. I have several credit cards and maintain a great relationship with them credit-wise. However, with Walmart, it was very difficult. Their customer service and customer communication are poor. This card ruined my credit score. I highly recommend all consumers to apply elsewhere. They are not worth the rewards (very minimal) nor a continuous headache.

Their employee (Walmart Canada) lied about bonus dollars for signing up for credit card. They used my address where I never lived. Probably kept sending statements at the wrong address, and later reported to the credit bureau. Their customer service never accepts their mistake. I will stay away from Walmart credit card in future.

I had this card for about 1 and a half years and was loving the rewards that were adding up but it all started to fall apart after I overpaid my card (meant to put in 100$ instead I added an extra zero when I transferred the money to the account). I tried to call customer service as soon as it happened so they could cancel the payment but they told me they could not cancel it till it was in the account. Long story short I was going back and forth with them on the phone for almost a month until a manager finally got on the phone and told me to do a reverse transaction from my bank, so I did and got my money back 2 weeks later but because I had taken the money out, there was now a debt of 100ish dollars on my account which was now over the deadline, so they charged me interest. I paid back the full amount (including the interest) and told them that I wanted to cancel my account and so they did right away. A month later, which is today, I got a bill in the mail for my closed account for an amount owing of 19 cents... I CALLED AND ASKED THEM WHY I WAS GETTING INTEREST ON MY ACCOUNT THAT WAS CLOSED THAT HAD 0$ IN AND THE GUY TOLD ME THAT THEY CHARGED ME INTEREST ON THE 0$ BECAUSE OF A REOCCURRING INTEREST. The guy heard how angry I was at the whole thing and zeroed my account again for me. The people are fine and honestly try to help but the company is corrupt.

I just got off the phone after spending half an hour trying to explain to the customer service rep that there was a fraudulent charge on our card, and we needed the card cancelled and re-issued. No charges reversed or anything; just a new card. I was put on hold more than 15 times and repeatedly told that I must contact the company that issued the charge had to reverse it. I wasn't asking her to reverse it! And then she hung up on me, so I couldn't do the survey at the end. That was a mistake; I'll be hitting every review site I can to tell everyone that this rewards card is not worth the dismal customer service!

Horrifying employee treats me terrible over the phone and still does not resolve my issue. I have never in my life gotten mad over the phone to an employee of any business. Walmart has been absolutely unseen for theoretical behavior today, not completing what I asked for and being very rude and obnoxious towards me; so I asked to be put on to the manager and they kept me on the phone for 25 minutes to transfer my phone call to the manager, they put me onto someone different who was definitely not a manager, who ended up hanging up on me and put me to a machine service which then hung up on me after I put in a low rating. I am horrified and will no longer ever use Walmart rewards MasterCard.