Walmart MASTERCARD Consumer Reviews

I got a credit card from Walmart. I used it and shortly after I was told my card was locked by Walmart and the security department had to verify my identity and I needed to fax a copy of my Drivers license and utility bill. It’s been over two months. I keep calling to ask if the fax was received and status on the review Walmart security department says they are doing to only be told that someone will call me once the review is done. These practices by Walmart are crazy and there is no manager or supervisor overseeing the Philippinos answering the calls. This is the first time that I had been approved for a credit card online and such weird practices have been used by the creditor. I would not recommend Walmart Credit Card to anyone. Why bother give you a credit card if you don’t want the customer to use it. Your fraud department needs an overhaul. Walmart secret shoppers racially profile blacks while they shop and is not a good practice

In April two large fraudulent charges were posted on my card. I phoned and notified them they were not mine. Walmart agreed the charges were weird however, they didn't take them off my account. Said they needed to investigate. Three months go by with me calling in periodically to check the status. Today, in July, I closed my account and filed a formal complaint as the charge still remains. I checked my credit rating and it has dropped 113 points over this (815 to 702). Last month the security department told me it was fixed and to wait until the next billing statement. This month they said the same thing. I will be contacting the credit bureau to try and restore my rating. Stay away from this junk and don't get caught up in their spiderweb of incompetence.

Very poor process of unblocking card, it will take two weeks, doesn’t explain why they blocked the card, they will ask you personal information over and over and over and yet it is not enough to help me resolve my problem. It is already two weeks since the card was blocked, and told to wait for another 7 to 10 days, I cannot use my card,

Had fraud on my card so, got a call about it and the guy asked me as well not normal questions. Some hours later we got a call from our bank and they needed our info because someone made a transfer. So, as well he needed our PIN # to fix the problem, after talking to him for a while he mentioned all this info that I gave this guy some hours before from Walmart MasterCard (the info we never used anywhere else)... The phone number was from New York so we knew it was not our bank. We called MasterCard and explained to them what had happened and we would like to close our account because we can’t trust them after this horrible experience... We tried 3 times and every single time they listen to our story and then put us on hold and after waiting for a long time it disconnected... Walmart MasterCard can’t be trusted!

I had 4 fraudulent charges; 2 in Feb and 2 in March. I started calling on April 8 to try to get a new card and credits.
Since then, I received 3 identical cards - nothing changed and NOT a new card until the 4th card came at the end of May. I have called 7 times totally more than 5 hours of my time that I cannot get back. To date, I received 1 credit and not for any of the amounts I've been charged.
I've tried to speak with a supervisor or manager or director of the customer service or fraud department and apparently, they don't speak with customers. Still waiting for a callback. The frustration level I am experiencing is beyond acceptable. This was my main card before this and it will no longer be in the future.

Never ever apply for a Walmart Rewards Mastercard. Insane problems, they will put unnecessary "security blocks" so you have to send them additional identification by fax (who uses a fax anymore)... I suspect a secondary scam. My credit is excellent and I fear they have created problems. I cancelled my card and I am still receiving charges, likely from sending them identification to unblock.
The entire support does not speak English. Absolutely no online account to check or verify current charges. Walmart promises discounts for signing up, I would not sign up for a million dollars!!!

I did an online Walmart order, I shopped at another local store to use the card in person. I received a phone call later that day from their security division. They had put a lock on my card until I fax them more ID for my security... mine or theirs. I told them I have no intention of faxing my personal info anywhere.

I called back and spoke to someone reading talking points. She had no capacity to answer why my card was locked. She told me I had used it correctly but it was locked because... because what? No response. I asked for a supervisor... 24-48 hours wait, so I waited.

72 hours later no supervisor called so I called and cancelled the card after paying off the balance. The agent said he was sorry I was cancelling. I said if you really cared, someone would have called me when I asked.

Charges without explanation and monthly statements. When it ran in normal, it seemed to be ok. But when you meet any situation, the terrible treatment starts.
I got some question about my previous charge and contacted with the customer service. No explanation and the transaction details provided. I canceled my card and found my online was locked off right away. I requested the monthly statement for reviewing and checking numerous. Every time the customer service representative always said I should get it within 10 days. After 100 days waiting, the required monthly statements have not been shown up. Even though I fully paid my last statement balance, and verified the balance became "0" by calling. My closed account balance is still growing. Where can I get this terrible service off?
Don't try it, you will be beaten up.

I have had a very unfair and bad experience with them. Once I found the unknown charges in my account, I could not talk to the right person or a supervisor even after being stocked for 85 minutes on the phone. This has happened too many 4 times in a row and they don’t care at all.
Funny thing is that in the beginning, they advised me not to pay the balance and first check the unknown amounts with the vendor. It took me more than two months and still waiting for the vendor but Walmart Mastercard is charging the interest on a monthly basis telling me openly that we don’t care.
Every time they tell me that our supervisor will call you in 24-48 hours but they never do. I know they love to charge me with daily interest.
I am going to close my account with them and advise whoever I know to be careful with them.
Thank God everything is being recorded and they can’t hide it.

I went to a Walmart store to return a product. I got the refund and associated with a no existing transaction charge. I went to the charged store and talked with the associate manager to verify the transaction. The associate manager could not find any record of this transaction with my card. I disputed it and got it credited back. After two months, I got charge again for the same transaction. I disputed it with this card charge department. A lady insisted my card and pin was input for this amount which the charged store manager could not find the transaction record associated with my card. Terrible Walmart Reward Mastercard. Don't try it, otherwise, you will regret for your choice.