Walmart MASTERCARD Consumer Reviews

Applied for the WM MC was approved, card sent, activated it, went shopping, then they blocked my card "due to security verification and was told 5-7 business days before they could even unblock. Asked me to fax in documents, which I have done. First off, who uses faxes in today's world? 2nd, 5-7 days??? This sounds absurd for the length of time.
Was indicated someone had called in with my account# on which I have no idea who this person is (they gave a name and phone # they called in from) but am not buying this. Sounds like they made up a name to give me. I have only used the card 1 time online, 1 at a Walmart store and then at a grocery store.
Update, April 14th,
Duo bank responded to the review (this review) inviting me to call in. I did (call in).
I got the same lady, this is now 4 times reaching that EXACT same person, who by the way has no place on this planet answering phones or dealing with clients.
I asked her does anyone else works there? No response to that.
So the fax that was sent 3 days ago, was "just received today 3 days after" wow I guess Canada Post sent it to them after travelling around the world a few times. Now 3-4 days has passed and I am still being told 5-7 days.....No explanations, nothing.
Having dealt with several other credit cards and well over decades, this is the first time I have ever dealt with some of the DUMBEST people on this planet.
They do NOT take security seriously, they do NOT provide explanations properly, and they certainly do NOT respect their clients.

Didn't use my card for quite a while so was charged an inactivity fee, that's fine. What isn't fine is that they cancelled my account without telling me or sending any sort of letter to let me know. I still was getting account statements in the mail two months ago. And my card was only good for 4 more months anyway so not sure why they cancelled it now. Never again.

I am an impeccable customer and my Walmart MC has been "security" blocked 6 times while trying to make purchases or for automatic recurring payments. It is incredibly aggravating to have to make the call to customer service - be put on hold- talk to a very nice, but impotent agent - be transferred to another nice agent in the fraud department who wants to verify that I was aware of the transaction (or the recurring transaction with a repetitive history) before the card block would be released, I am currently on hold...again...because my card was blocked...again...while I was trying to book plane tickets. Walmart MC- you have used up my goodwill. I made this complaint the last time I spoke with your agent and they hung up on me. BTW...other credit card companies have immediate transactions alerts that get sent by text.. very slick... please look into this.
Thank you.

I have autism and the customer services are rude and disrespectful to me. They cancelled my credit card with no warning. Have to talk with 10 different people and no one has a clue what’s going on. Then they hang up on you. Security people are just as rude. Cannot talk to a supervisor have asked many times no response how can you be so disrespectful to your customers? I don’t understand it. Poor company don’t ever apply for a Walmart Mastercard worst customer service ever.

Got this card about a year ago after being pushed to by a rep at the self-checkout. Only really did it for the same-day discount, activated the card, never used it again. Tried today to use it to use the 6th-month installment plan for a laptop. 'Card Issuer has declined the purchase'. I know for a fact I owe no money, have done nothing with this card, no reason for a $500 purchase to be blocked. Despite them so aggressively pushing it, Walmart offers no in-store assistance, just tells you to call them yourself. Tried that, wouldn't accept my pin, customer service closed, etc etc. Ended up making the purchase on debit after reading about other similar experiences and deciding it wasn't worth the stress. Save your time and your nerves. Absolutely awful.

I could not pay for my already scanned items at Walmart, and it was very embarrassing because I just slipped only one card into my pocket before going there. One hour later, after listening light music for 40 minutes I found out that my card was "temporarily locked" for a reason unknown to an operator, and the only way to unlock it is to send a fax with a copy of my driver's license to confirm my identity. I used this card for three weeks, and there was no "suspicious" activity at all, just groceries. So I cancelled the card, thanks to the poor customer support and 2 hours on the phone after they failed to call me back the next day and escalate the issue (as they promised).
Surprisingly, they refuse to talk when I tell them that I am recording our conversation too, for reference purposes.

I do not understand why this card has so many security blocks. I go abroad and I left notes telling them was travelling and they still go ahead and block my card. Also to get unblocked was a disaster and the lady kept me online for an hour asking all kinds of stupid questions. For a small $3K limit card this is annoying and the service very bad as they kept transferring me between departments.
Horrible card - stay away!

My card was blocked so many times and these stupid customer service representatives from the Philippines couldn't help!

Very poor process of unblocking card, it will take two weeks, doesn’t explain why they blocked the card, they will ask you personal information over and over and over and yet it is not enough to help me resolve my problem. It is already two weeks since the card was blocked, and told to wait for another 7 to 10 days, I cannot use my card,

1. Got this card for my teenage kid, tried 3 times to activate text alert/notification, NEVER works.
2. Only received a paper statement a couple of times, NEVER received any paper/email again since then.
3. Tried 3 nights to check balance/statement online (Jun 21 - 23) in order to pay, NEVER works.
4. Tried to call customer service (Jun 23) after 10 hours of work but customer care closed, hope to talk to someone as payment is due, pressed lost/stolen dept but then card was blocked automatically without even anyone talked to me (I had and have cards of other banks, never had that happened!). The automated message said someone will call within 24 hours but NOTHING happened ..... To Be Cont'd