Walmart MASTERCARD Consumer Reviews

I am an impeccable customer and my Walmart MC has been "security" blocked 6 times while trying to make purchases or for automatic recurring payments. It is incredibly aggravating to have to make the call to customer service - be put on hold- talk to a very nice, but impotent agent - be transferred to another nice agent in the fraud department who wants to verify that I was aware of the transaction (or the recurring transaction with a repetitive history) before the card block would be released, I am currently on hold...again...because my card was blocked...again...while I was trying to book plane tickets. Walmart MC- you have used up my goodwill. I made this complaint the last time I spoke with your agent and they hung up on me. BTW...other credit card companies have immediate transactions alerts that get sent by text.. very slick... please look into this.
Thank you.

I have autism and the customer services are rude and disrespectful to me. They cancelled my credit card with no warning. Have to talk with 10 different people and no one has a clue what’s going on. Then they hang up on you. Security people are just as rude. Cannot talk to a supervisor have asked many times no response how can you be so disrespectful to your customers? I don’t understand it. Poor company don’t ever apply for a Walmart Mastercard worst customer service ever.

Got this card about a year ago after being pushed to by a rep at the self-checkout. Only really did it for the same-day discount, activated the card, never used it again. Tried today to use it to use the 6th-month installment plan for a laptop. 'Card Issuer has declined the purchase'. I know for a fact I owe no money, have done nothing with this card, no reason for a $500 purchase to be blocked. Despite them so aggressively pushing it, Walmart offers no in-store assistance, just tells you to call them yourself. Tried that, wouldn't accept my pin, customer service closed, etc etc. Ended up making the purchase on debit after reading about other similar experiences and deciding it wasn't worth the stress. Save your time and your nerves. Absolutely awful.

I could not pay for my already scanned items at Walmart, and it was very embarrassing because I just slipped only one card into my pocket before going there. One hour later, after listening light music for 40 minutes I found out that my card was "temporarily locked" for a reason unknown to an operator, and the only way to unlock it is to send a fax with a copy of my driver's license to confirm my identity. I used this card for three weeks, and there was no "suspicious" activity at all, just groceries. So I cancelled the card, thanks to the poor customer support and 2 hours on the phone after they failed to call me back the next day and escalate the issue (as they promised).
Surprisingly, they refuse to talk when I tell them that I am recording our conversation too, for reference purposes.

I do not understand why this card has so many security blocks. I go abroad and I left notes telling them was travelling and they still go ahead and block my card. Also to get unblocked was a disaster and the lady kept me online for an hour asking all kinds of stupid questions. For a small $3K limit card this is annoying and the service very bad as they kept transferring me between departments.
Horrible card - stay away!

My card was blocked so many times and these stupid customer service representatives from the Philippines couldn't help!

Very poor process of unblocking card, it will take two weeks, doesn’t explain why they blocked the card, they will ask you personal information over and over and over and yet it is not enough to help me resolve my problem. It is already two weeks since the card was blocked, and told to wait for another 7 to 10 days, I cannot use my card,

1. Got this card for my teenage kid, tried 3 times to activate text alert/notification, NEVER works.
2. Only received a paper statement a couple of times, NEVER received any paper/email again since then.
3. Tried 3 nights to check balance/statement online (Jun 21 - 23) in order to pay, NEVER works.
4. Tried to call customer service (Jun 23) after 10 hours of work but customer care closed, hope to talk to someone as payment is due, pressed lost/stolen dept but then card was blocked automatically without even anyone talked to me (I had and have cards of other banks, never had that happened!). The automated message said someone will call within 24 hours but NOTHING happened ..... To Be Cont'd

After I spent over $1500 they put a block on my card after a $213 purchase at Walmart. All I needed to do was send them either a hydro bill or tax assessment for my house, to prove I am who I day I am. However, they are sending me my monthly bill and are charging me the insurance premium which I cannot cancel until the block is off. I tried going to a Walmart to fax them (will not take email) and they said they cannot fax the security department for Walmart! There is nowhere in town that does faxes for the public due to Covid!
They will not budge for me to email or mail! This company does not care about the little man!

I called the first time and was told they would "call back in 5 minutes". Really? I have never seen a company treat their customer like that and on top of that, I never received the call.

After calling 4 times again and having them say the exact same thing but not giving any more information it was until the 5 and 6th call is when I was able to actually have a conversation with the customer representative about why my card was on hold.

This time the representative I had on the phone "Helped"!!! She was able to take the block off from what I was told over the phone but was told to wait 20 min for it to be reset.

I will try it later this week but this should never have happened.

Please be persistent when they tell you they would call back in 5 minutes. Just call back 20-30 minutes after the first call and you will receive a new representative and you will hopefully get one that will help you sort out your issue.