Walmart MASTERCARD Consumer Reviews

I had to call Wallmart Mastercard 4 times and was on the phone for almost an hour and a half just to get a new card. I called Walmart Mastercard and asked them to send me a new Mastercard as the chip was not working. They kept sending me to an automated system to change my pin. Each time I called back I explained to them I just needed a new card sent out they said ok and kept transferring me to the automated system to change my pin. I kept asking for a manager and they kept trying to sell me stuff and saying congratulations you qualify for a supplemental card. I kept explaing that I just needed a new card mailed to me but they just couldn't seem to grasp the concept even though whatever country the call center is in spoke good English.
I tried calling Malmart Canada but would just get routed to the out of country call center.
Stay away from Malmart Mastercard and do your research to find a Mastercard company with good reviews and good customer service

So I got 5 transactions that were not authorized by me. Four different Walmart people came on line and asked me the same questions over and over and put me on hold and no resolution... customer service needs to understand that the more they scare customers the more people will close the Walmart card and they will be out of job! Customer service should be very careful on how they behave with customers.

Bunch of scammers!
They continue to add an over-limit fee when I'm not over and refuse to waive it.
Worst customer service representatives, they do not actually assist - it's all scripted responses.
HIGH interest rates.
Save yourself the hassle!

Customer service representatives are very deceitful... I called a few times to rectify an issue and everything was being given different answers...

Made a purchase and got a refund for overcharging. The refund didn't show on my statement after 6 days. Called Customer Services and was tossed over FIVE agents who could not even see the transaction on their system! At one point, the agent dares to accuse the store has reversed the refund. Enough is enough. I am not going to use a credit card with non-Canadian customer support.

If there was 0 stars I would rate this card a 0. Their customer service is terrible, I called them multiple times for the same issue with 0 help, I felt like I was begging for assistance.

The customer service is horrible. Good luck trying to speak to a person, who has the ability to communicate in English. The wait times are outrageous. My account was hacked/manipulated - and all my rewards money was gone. Then, the account was closed - without my permission. Incompetent employees. Will not likely ever open another account with them. The interest rate is one of the worst among retail stores. Avoid at all costs. I paid off the balance owed and ask to have the account closed. Pathetic is an understatement.

It took 57 minutes to resolve a simple question. I was passed from agent to agent. Most could not understand my question. I will be cancelling my credit card because I am seriously concerned that if I actually had an important question that there is no way it would be handled in a professional manner.

Beware. Don't get misled by the various paid (fake) reviews about the Walmart rewards card. Look at the actual customer reviews which will open your eyes. Except for the 'rewards' that you can use only at Walmart, this is a very bad card with horrible customer support. If you have any dispute then God saves you. First, call customer support. They say 'you have to wait until the merchant charges your card, right now it is pending merchant action'. But I realized this is a fraudulent merchant with a fake website, can't you stop them from charging my card? 'No, we can't do that'. Ok, so you call 'after' the card is charged. you get transferred to their 'security' team. they waste 15-20 minutes of your time and then say that 'this should be handled by our dispute team' and they transfer you there. The 'dispute' team wastes another 15 minutes of your time and then says 'oh this is a 'world' master card so we have to transfer you to another dispute team'... 15-20 more minutes then they say 'ok we can create the dispute but you have to call the 'actual' dispute team who work only Monday to Friday 8 am to 5 pm'. Really? 'and we cannot provide you the direct number of that team, you have to go through support'. Really? So the time of their teams is important but the customer's time is not? Does a customer have to waste hours just to file a dispute for a fraudulent transaction? And why should the customer be thrown around between their various departments? None of their customer support seems to be empowered to do 'anything' other than say the same standard statements again and again like a parrot. worst ever.

Walmart Rewards Mastercard is the worst card I have ever experienced. Customer service is the worst, I waisted about 15 total hours to explain to them that I haven't received my card and was charged for interest. The delay was from their end. They informed me that I will get $10 the first time using the card, and then when I decided to use it, they informed me that I am not eligible for that $10 because I did not use it in the first month. People in customer service are not qualified people and don't know what does customer service representative mean. I will cancel my membership as soon as I got rid of the interest charges I got because of their delays.