Walmart MASTERCARD Consumer Reviews

I called today supposed to ask about any payment deferral for my monthly dues as for the pandemic Covid-19 has cost me my job and the agent I talked to was very rude. He just told me right away that they don’t do payment deferral and to call the Canada Balance Protection plan as he said I am eligible for it. I told him I don’t know that there is that kinda thing in Walmart MC. He just said call them, in an irritating voice. Then I told him how would I call I don’t know their number and better give me the number! And then he right away asked me if I am going to pay a $200 balance. I asked him why I should pay it right now and I just paid my minimum already! I just checked my statement of account and there is nothing new for the month yet! What a rude agent. Before he could hang me up, I hanged the phone already. Then came calling the Canada Balance Protection Plan to file my claim. An agent answered my call after a 30mins of waiting. Looks like they would never ever give me or you a claim for any job loss or anything to claim for. They always have these “Limits and Exclusions policy” thing and it is ridiculously impossible to have complied. I wished I just didn’t apply this Walmart MC. They will never ever help you in times of this kind of situation.

Absolute worst customer service dealings I have ever had with a credit card! I will be cancelling the card … I will also advise others to NOT give your business to Walmart Rewards Master Card

There are numerous fraudulent purchases on this card. Upon activating your account, you'll incur unexpected insurance fees monthly, stemming from purchases you're unaware of. Even if you make calls to cancel all of them, all of them will automatically recur again in the next year. They won't rebate your account balance for these charges, leaving you to cover the bill yourself or risk damaging your credit. Instead, they routinely issue new cards with supposedly rebated balances, which often isn't the case upon account inspection after card receipt. Regarding customer service, they always fail to address customer issues, employing convoluted language to create further complications rather than offering straightforward solutions.

Had got this credit card when i came to Canada in 2020. Used it few times. Always paid minimum amount even after not using the card. got interest charge every month. was told there is insurance on my card which i was never told about. never got an email or the statement. Called customer service to cancel the the credit card and asked how I can pay 889 dollars even after not using the card that much. Instead of giving a proper response and completing the conversation they kept on asking me is there anything else. Faked the accent of talking nicely to customer. Will never buy this card again. Worse customer service ever.

I got scammed and charged some amount. Called them 10 times and they keep coming up with excuses not to finish the dispute and give my money back. Every time I call they keep referring me here and there and not accomplishing anything. That's it I'm switching.

A Walmart cashier offered to set me up on a Walmart mastercard and payed for my items with the mastercard which felt nice.
11 days later, I called to follow up because I had not received my mastercard and wanted to prevent paying late fees!
I talked to 9 agents, figured out the card was sent to the wrong address. Everytime I was transferred to a new person I had to repeat my full name, number, address, email address, if I have a 2nd person on my card, credit limit of my bank account which really made the process feel crazy! By the 8th person, I decided to close my account so I wouldn't have to deal with phone calls like this anymore!
Talked to the 9th person, closed the account, payed the outstanding balance online.
This took 3 hours of my day.
So
Do not do it unless you would like a headache! :)

Customers service does not do what they say. Security department does not function the way it is supposedly have to.
I have been waiting for my card cancelation, refund and new card for over three months. Called them 4 to 5 times, every time promise and issuance is given with no results.
Customers service reps do not have clear English as well.

There was some promotional mail regarding earning $25 in rewards after spending $250 in a given date range (Sep to Oct). We spent this $250 as per the terms and conditions and still didn't get the rewards for it.
I called customer care on 11/22/23 at around 4 PM EST and all that she repeated throughout the conversation was "We don't have this offer now. We have different offer now in Nov, 23". She can't talk about the offers that are expired. Then I asked who was going to help in resolving the issue? She was clueless and when I asked her to transfer to manager, she said there was no manager and only she needed to handle this call.
Going to cancel this card, completely useless. Other cards give better rewards.

I had Walmart reward card for years. It was Ok at the beginning as you can use the cash-back money to shop at Walmart. Then it was hacked few times. The company increase the month limit to let the card being used continually.

Last year, I used the card in US then the card was blocked for no reason. I paid off the owed money (deducted the rewards amount), but the rewards money didn't count. They kept charging me the interest and phoned me many times. There was never smooth communication with the staff over the phone.

The online service function is terrible. No paperless statement, no text reminders when you make any purchase by the card, and not a safe card to use.

I had to call Wallmart Mastercard 4 times and was on the phone for almost an hour and a half just to get a new card. I called Walmart Mastercard and asked them to send me a new Mastercard as the chip was not working. They kept sending me to an automated system to change my pin. Each time I called back I explained to them I just needed a new card sent out they said ok and kept transferring me to the automated system to change my pin. I kept asking for a manager and they kept trying to sell me stuff and saying congratulations you qualify for a supplemental card. I kept explaing that I just needed a new card mailed to me but they just couldn't seem to grasp the concept even though whatever country the call center is in spoke good English.
I tried calling Malmart Canada but would just get routed to the out of country call center.
Stay away from Malmart Mastercard and do your research to find a Mastercard company with good reviews and good customer service