Walmart MASTERCARD Consumer Reviews

Very bad customer service! They are terrible!
Every time they send me to another service and disconnected.

Stay Away - Long Story, short!
1) This card will charge you fees for services that you never asked or requested for like $3 or $4 every month for something or the other. It's not huge but once you are being charged every month it is difficult to get hold of them to ask what is it for.

2) Poor customer service - They will keep you on hold for long, then hill transfers to supervisor then another supervisor and then another.

3) Difficult in understanding transactions - Once you review your account, the transactions mentioned should be easy to understand, so that you know where you have to spend money. But nope, they use short forms which makes it so difficult for you to understand that where you have spent the money.

Very bad experience.

I just recently found out that my credit card has been a fraud, so I called customer service for help. But I have been put on hold for more than 2 hours until someone answered my call but had to transfer me to the security department. Then another waiting until someone from the security dept answered my call. When I told him about my problem, he put me on hold right away with no reason why and then I got on hold again, only to find out I have been sent back to the regular department...

I recently found fraudulent charges on my credit card, I had no idea what these things were... So I googled the company names and was like - what??? I never ordered anything from these websites… These are hundreds of dollars of charges… After being on hold for about an hour which I understand it can take a while especially during a pandemic… I finally get a human being on the phone and explain the situation… she politely asks me if I mistakenly signed up for a free trial or subscribed to something I explained no and that I have done my research and looked back on my transactions I did not make these transactions… she was like - ok, I will have to transfer you to the security department… After again maybe half an hour of being on hold the representative abruptly comes on the phone asking how he can help… I start explaining the situation and give him my card number. He rudely cuts when off when I was talking and basically repeated what I had said. I started saying I'm calling about charges I didn't make on my credit card he interrupts me while saying that and yells on the phone… I SEE YOUR CALLING ABOUT CHARGES ON YOUR CARD… Then he says - do you remember seeing something on Facebook or Instagram about winning a free phone and do you remember putting in your credit card? I said - no, I never did that! I try to explain in more details and he cuts me off again… Saying “really you don't remember let e repeat it again for you slower” (like I'm stupid) and he repeats it again and I said - NO I DID NOT MAKE THOSE TRANSACTIONS… He was like - ok, I will note you say that you didn't make those charges… Eventually, he cancelled my card and said he'd be sending me a new one… He talked down to me like I couldn't understand how a credit card works or what internet fraud is… I could not believe how he spoke to me and he completely changed his tone when I started getting angry… I am so angry never have I ever had such horrible customer service!!!

Spent three hours getting transferred around and waiting on hold. When someone was finally willing to help they lied about activating my card. My issue is still unresolved. Absolute clown show!!!

I tried to go online AND by phone to report a damaged card and get a replacement, after spending half an options and ended up there's no option on the online banking, no option at customer service phone line and got a message telling me "no one is available to help me" at the report lost line, just wonderful!!!

So I got this card I can save 15$, but wow, it's been a few months, and customer service is so difficult to deal with, that I simply must cancel my card. 1) You keep getting transferred a lot because the amount of tasks each person deals with is extremely limited. This would be okayish if one didn't have to repeat their name/phone number/full address/reason of transfer each and every time. This is not the case with other companies. 2) One can't make a complaint or feedback to their supervisor, they say everything is recorded, and that is all they do, but who is going to bother to listen to that? If they had written it instead, then there would be a person in charge of that which could check in much less time the written complaints and feedback. 3) You can't make a payment to them online before having received the card, only by check. They won't give you your card number, even though you passed all their identification question. They don't properly take your address, even though you have provided them with a photo ID with the unit number, and even called them once before to advise them.

I call their customer service to discuss one charge on my credit card and they couldn't give me any information about it. I tried asking them to transfer me to their supervisor and he put me on hold for 20 minutes and came back and said the supervisor is busy and cannot take my call right now. I mean why make me wait if that's what you are going to say!!! They couldn't tell me what the charge was for which is ridiculous. I DO NOT recommend this credit card to anyone. Please do not apply Walmart Mastercard, the customer service awful!!!

This is one of the worst credit card companies in Canada... Poor customer service. I asked them to transfer my refund money to the bank account they took almost more than 15 days... with modern technology bank to bank transfer shouldn't take more than 24 hours! This is insane... Purchase interest will be charged for no reason! Phone calls will put you on hold for more than 1 hour! You will get fed up and hang up if you are not patient.

The customer service team are horrible and unwilling to help. I ended up being put on hold and the lady never came back. NEVER had such a horrible experience. What a joke this company has to treat their own customers like the way they treated me.