Credit Card Reviews

Walmart MASTERCARD Consumer Reviews

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(256 reviews)
1.3 out of 5 stars:
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Downloading transactions

by Lai on Sep 14, 2020
1 out of 5 stars

Walmart Reward Mastercard is not worth the trouble. Could not download my transactions and when I tried to ask them through the secure message channel, they refuse to answer. Instead told me to contact them through the phone. What the point of having a secure message is when they don't use it to reply to a question? How to download the transaction to Microsoft Money?

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Below average service

by Sunafi on Sep 13, 2020
2.5 out of 5 stars

Good basic card with the worst service. With this card, customers can use rewards once the amount reaches $5. Worst service - so many disappointments! 1. They upgraded the website - that’s the biggest disappointment as it’s very inconvenience to a user; one can review only 3 or 4 transactions (laptop screen can accommodate only these many as a transaction has so much width gap from other) to see other one needs to scroll up or down; 2) Customer service is below average. I had to call 3 times to get reissue additional card and every time I was promised I would get in the next 7 to 10 business days. 3) Online messaging communication is not helpful. You send any message they respond by identical message - "sorry, this can’t be answered, please reach us on phone"... I have 3 replies to my messages which are identical like this. 4) Another worst feature is that pending transactions and approved transactions are mixed when you see it online which is very confusing. Raised inconveniences but no hope. I didn’t cancel my card as it’s not going to help me. So I have started using another card, which pays rewards annually but has good customer service and easy to use a website. I have a habit to review transactions 5 days a week. If you like to review your account regularly then you would be frustrated by the Walmart MasterCard website.

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by LD on Jul 31, 2020
1 out of 5 stars

I tried to go online AND by phone to report a damaged card and get a replacement, after spending half an options and ended up there's no option on the online banking, no option at customer service phone line and got a message telling me "no one is available to help me" at the report lost line, just wonderful!!!

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