Walmart MASTERCARD Consumer Reviews

This is the worst credit card company no should ever deal with. I have a credit limit of $6100, but they blocked me from buying an airline ticket for $4000 when I have a balance of 5000+ in my credit. Now, I missed several deals because they keep declining reservations. What's the point of having this ridiculous credit company. The point of having a credit card is for people to make purchases when they don't have money at hand and to make travel tickets purchases that can't be made through debits. I put my own money on this credit card and I still blocked.

I was away in a different country, the borders were closed due to Covid-19 when I returned 9 months later. They cancelled my Walmart Mastercard. I had close to $600 in reward dollars. They took that, customer service was a nightmare. Never again, read reviews before trusting these scam credit card companies. Walmart rewards belong to Capital One. What's in your wallet. Certainly isn't Walmart rewards or Capital One. And for the record was is Walmart supporting these thieves.

ZERO OUT OF 5!!! This is the most terrible experience I've ever had with credit cards. I called their customer service number to close my Walmart Mastercard but someone convinced me not to close it instead avail of balance transfer promo which I can pay it for 6 months (installment/divided equally). I said ok I will get it to make an easy equal monthly installment payment for 6 months. They said they will send me cheques which I can fill up for 4,400. I did fill the cheques, deposit to our account then after clearing I fully paid one of my visa cards. When I received the 1st statement which includes this balance transfer thing, it says my outstanding balance is my recent expenses + total balance transfer that I borrowed. What did I divide the B transfer promo to 6 months and added my recent purchases and paid that? When I received the next statement they charged me a huge amount for both purchase interest & cash interest. I called them why and they said I did not fully pay all the balance in my account. They said including the balance transfer. OMG! I was advised to pay it for 6 equal monthly payment & now they charged me with purchase & cash interests which not supposed to be. I paid huge interest for this non-sense, not helpful company I can say greedy. Will close this card soon after I fully paid this company full of lies!!!

Avoid Walmart MasterCard. We have had a merchant dispute with them since the beginning of August that is still not closed. We submitted phone recordings and 25 pages of evidence that the merchant did not provide the service we were charged for and broke federal law. Walmart MasterCard has given us 3 different dates that the dispute was supposed to be closed in our favour on. They have lied, changed their rules multiple times, and have not been forthcoming with info. They gave us just 15 days to send our evidence and have given the merchant 3 months to respond (which they still have not). Getting a hold of them has been a nightmare. We can't wait to cut up our cards and be done with them.

43 days after applying for a card, none has shown up. 3 customer service contact attempts. Still do not have an account number to access payment options. Received a call from WM collections for payment, received balance owing, but not an account number to make payment to. To assist me I was transferred to Customer service 4th time, on hold again, no pickup after 17 minutes, I disconnected. Called back 90 minutes later on hold for a lengthy time but finally answered by a helpful customer service representative, 'Dispatch', review pertaining info, could not provide me with an account number, have to talk with security, transferred, after 61 minutes from initial call I was returned to another customer service agent, reviewed pertaining info again and said the account now has a security block on it. She transferred me back to security I am still on hold 102 minutes still waiting. I will not hang up I will see how this goes... for call #5, 112 minutes security answered, pertaining info again, took the block off, sending a new card. She just wanted to get rid of my call. Asked her how to close the account, said I have to pay the balance, I replied I would like to but you need your account number from your statement or from your credit card and customer service can help you, ended the call, I was sent to a push the button customer service survey. While waiting I have gone online and printed the Walmart Canada Bank Mastercard Complaint Handling Process, 2 pages. This is not a card you would ever want!

I just recently found out that my credit card has been a fraud, so I called customer service for help. But I have been put on hold for more than 2 hours until someone answered my call but had to transfer me to the security department. Then another waiting until someone from the security dept answered my call. When I told him about my problem, he put me on hold right away with no reason why and then I got on hold again, only to find out I have been sent back to the regular department...

Wish I had read the reviews prior to getting this card.
The customer service is TERRIBLE, I got hung up on just to have to call and wait all over again!
They don’t care about helping anyone.

Walmart Reward Mastercard is not worth the trouble. Could not download my transactions and when I tried to ask them through the secure message channel, they refuse to answer. Instead told me to contact them through the phone. What the point of having a secure message is when they don't use it to reply to a question? How to download the transaction to Microsoft Money?

I got my Walmart Mastercard beginning of this year and the system was not proper to check transactions easily so I haven't seen that, I was paying insurance fee and something more that I didn't accept. I called Walmart they gave me a Canada Life insurance customer number. The woman that I talked about didn't even listen, she was so rude and didn't care anything I told. I don't who even hire that girl. She just talks robotically and insanely rude. Even I need any insurance I wouldn't get from them.

I recently found fraudulent charges on my credit card, I had no idea what these things were... So I googled the company names and was like - what??? I never ordered anything from these websites… These are hundreds of dollars of charges… After being on hold for about an hour which I understand it can take a while especially during a pandemic… I finally get a human being on the phone and explain the situation… she politely asks me if I mistakenly signed up for a free trial or subscribed to something I explained no and that I have done my research and looked back on my transactions I did not make these transactions… she was like - ok, I will have to transfer you to the security department… After again maybe half an hour of being on hold the representative abruptly comes on the phone asking how he can help… I start explaining the situation and give him my card number. He rudely cuts when off when I was talking and basically repeated what I had said. I started saying I'm calling about charges I didn't make on my credit card he interrupts me while saying that and yells on the phone… I SEE YOUR CALLING ABOUT CHARGES ON YOUR CARD… Then he says - do you remember seeing something on Facebook or Instagram about winning a free phone and do you remember putting in your credit card? I said - no, I never did that! I try to explain in more details and he cuts me off again… Saying “really you don't remember let e repeat it again for you slower” (like I'm stupid) and he repeats it again and I said - NO I DID NOT MAKE THOSE TRANSACTIONS… He was like - ok, I will note you say that you didn't make those charges… Eventually, he cancelled my card and said he'd be sending me a new one… He talked down to me like I couldn't understand how a credit card works or what internet fraud is… I could not believe how he spoke to me and he completely changed his tone when I started getting angry… I am so angry never have I ever had such horrible customer service!!!