Walmart MASTERCARD Consumer Reviews

The customer service is atrocious, just atrocious. I dealt with a woman in accounts receivable, who refused to provide her manager's name when I asked for it. She does not believe that she should ever be subject to a complaint, so she just refuses to cooperate with people. The whole thing was regarding an interest charge of $1.15... Can you imagine that she treats people so poorly that they turn to the internet to warn people to stay clear away from Walmart and their Mastercard?

Apply somewhere else. First, they do not give time to explain properly how it works. Second, they put you in a collection right away even without not receiving your card statement yet. Third, their system does not coordinate. Kinda whacky system. You talk to one person, she is good, then try to another, she is very rude, only cares about how you are going to pay even if you did not receive the card statement that she is talking about. (Asking money in advance). There should be 26 days grace period, but for them, they are the boss and who cares. You are just a small person for them. I am not surprised why they have a poor rating reviews. Good for them!..

Had a Walmart Master Card for over 10 years. Always paid full bills on time. Decided to cancel card on Dec 6, 2018, due to poor payback return on card: 1% compared to other cards. They sent me a letter from their collection agency stating that my payments are overdue and my card has been locked, Dated |Dec 6, 2018. The amount owing of course on the letter is 0$. Very nasty letter, like thanks for doing business with us, sir!!! Called customer service to see what it's about, they just kept arguing that the letter was fine and that I owe 95.10$ due Jan 3, 2019. Yes, I have one last statement that is not overdue but no apologies about this harassing letter that has no grounds. NEVER WILL I DEAL WITH THEM AGAIN!

First I'll start with the positives about Walmart Rewards Mastercard. 1. High credit limit, so you assume it would be reliable for trips. 2. You can pay your credit card bill in store, I was told that it goes straight into your card and there is no 3-5 business day wait for it. 3. You can access all your transactions online with no need to use your phone to call them. 4. 24/7 hr access to their fraud department. Here are the negatives about having a Walmart Rewards Mastercard. 1. You're not allowed to see your pending transactions online. 2. If you call them inquiring about your pending transactions, they will have a hard time taking the time to tell you the transactions that are pending and they will interrupt you and cut you off and use the whole, "poor me, I gotta work!?" attitude, also they won't transfer you to someone that can actually help you. 3. You can't get a list of your transactions or pending transactions in a store. 4. If you put money on your card in store, it does not go in right away, it takes 3-5 business days. 5. If you call the fraud department on a Sunday night about a suspected fraud, they will tell you that they can't help you with that and to call back in the morning. The only other credit card I've had was from Capital One. 1. You can review your purchases, as they are being made online, or from their mobile app. 2. They have round the clock customer service. 3. If they suspect there is a fraud, they will contact you personally. 4. They are also a great start to building your credit.

I just got off the phone after spending half an hour trying to explain to the customer service rep that there was a fraudulent charge on our card, and we needed the card cancelled and re-issued. No charges reversed or anything; just a new card. I was put on hold more than 15 times and repeatedly told that I must contact the company that issued the charge had to reverse it. I wasn't asking her to reverse it! And then she hung up on me, so I couldn't do the survey at the end. That was a mistake; I'll be hitting every review site I can to tell everyone that this rewards card is not worth the dismal customer service!

Had an unauthorized charge on my account with proof of it, and they refused to do anything about it! Told me to wait about 3 business days ( it is Thursday), so about 6 days if I'm lucky. Then they would look into it. What a bunch of unhelpful people. Not one person speaks English, at best half English and half something else. Can't understand most of what they say. This is the worst credit card I have and wish I could do without dealing with these unhelpful, don't give a heck about you kind of people.

Horrifying employee treats me terrible over the phone and still does not resolve my issue. I have never in my life gotten mad over the phone to an employee of any business. Walmart has been absolutely unseen for theoretical behavior today, not completing what I asked for and being very rude and obnoxious towards me; so I asked to be put on to the manager and they kept me on the phone for 25 minutes to transfer my phone call to the manager, they put me onto someone different who was definitely not a manager, who ended up hanging up on me and put me to a machine service which then hung up on me after I put in a low rating. I am horrified and will no longer ever use Walmart rewards MasterCard.

My card expired at the end of December. So far, I have not received the new one. I called the center two days ago, but I have not received a response for more than 30 minutes.