Horrendous Customer Service
by What customer service???? on Sep 20, 2023
1 out of 5 stars
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Walmart MASTERCARD Consumer Reviews
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(253 reviews)
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Review author
First off. What company still uses a fax or mail only in 2023???? No email option for supporting documents. I have a disputed charge and this atrocious customer service has now told me they did not get the fax from over a month ago. I am being told it is my responsibility to re-fax the documents. As a customer, I have fulfilled my duty and this company does not support their customers, and just reads from some script. Secondly I really appreciate the 1hr long hold time for a supervisor, only to be disconnected.