Walmart MASTERCARD Consumer Reviews

I am really upset as this CREDIT CARD is being managed by off-shore staff, which is not the problem. Their ability to facilitate FRAUDULANT charges is, however. I have called them three times regarding something that occurred with my card. As I did admit to "being suckered" by a SCAM, I wanted assistance to lodge an investigation. These CSR and Fraud department staff told me they would MAIL - yes I said MAIL a form for me to fill out. Three times they have said this and for 4 - WEEKS no form has arrived and there has been no follow-up with an email nor have they remedied the situation. Let me be clear, their Walmart Dollars mean ZERO, if their CSR and Fraud Department can't facilitate an investigation via email. DON'T WASTE OR TIME OR YOUR MONEY WITH THIS CARD. Get a BANK Card and you will have appropriate service in a timely manner. THE WORST SERVICE EVER.

I tried to pay for my son's college tuition with my credit card and they blocked the card for security purposes. Fine, annoying, but I called and they stated they'd remove the block and I'd be able to use it in 5-10 minutes. 30 min later I try again, still blocked. Call again, was placed on hold for 20 min, then come on the line stating they will have it unblocked in 5 min. 2 hours later, still not unblocked, call a third time... placed on hold multiple times telling me they can't remove the block, they will need someone to call me tomorrow. Then they said, again, they can't do anything for me. What???? I am a good customer, paying off my balance every single month. I have an excellent credit rating. Why would they treat their good customers like that? All I'm asking for is to use my card. so I can pay for my child's schooling. Let's just say I'll be cancelling this card immediately and going somewhere that wants my business.

I have never had or heard about a lousier credit card. The lousiness ranges across all the spectrum, from customer service to blocking systematically large purchases in the 1-5k range on a fully paid card having a 15k limit. You don't have such a limit in order to buy all the candies and gum lining the entrances to the cashiers at any Walmart store!!!!

I opened a Walmart Mastercard after being hassled at the self-checkout at Walmart. Promises of $10 credit and another $20 credit, etc. Took 2 weeks to receive my credit card in the mail, after which registered for online billing. However a week later still could not see my online account. Called many times to discover they had a "security block" on my account and they promised to fix it and nobody ever fixed it! After calling in for the last time at 10:30 am on Friday in Canada, told that there was no Manager available in the Philippines to escalate this with. Again, more promises to fix this problem. Sick and tired of bad customer service and lies to fix it, so cancelled my card. They told me the $44 Rewards I had earned were now forfeited and my credits were now also forfeited. This is a SCAM card, DO NOT GET this Mastercard, you will be very sorry. Waste of my time and money.

Be aware they will give you the wrong information!
My credit was 2000.
I want to buy a voyage that cost 3000 and the agent tells me to make a payment of 1800 which will allow them to have the extra money and they will apply it to buy the ticket.
The money comes in and I have 3800.
The surprise is they will not use this 1800 they will keep it on the side and when you need to pay a payment on your credit card they apply it for payment so the money 1800 I paid I can’t use and will be only for payment so now I am financing Walmart also they will not pay back the money or return it.
Don’t use this credit card company or Walmart
I have filed a complaint with the Bureau de cunsomateur Quebec they say they can’t do that
So we are waiting...

Bunch of scammers!
They continue to add an over-limit fee when I'm not over and refuse to waive it.
Worst customer service representatives, they do not actually assist - it's all scripted responses.
HIGH interest rates.
Save yourself the hassle!

Don't fall for the Walmart cashier spiel about getting a $25.00 credit on your first statement. It'll never happen, trust me.

Customer service representatives are very deceitful... I called a few times to rectify an issue and everything was being given different answers...

Walmart Master Card is the worst credit card to have. Do not apply for it unless you like harassment while paying on your account. The constant phone calls and text messages are actual harassment. As they give your info to several different callers. You make your monthly payment every month. But if you are a day late you are harassed. I am not exaggerating! I have had up to 7 calls a day for 30 days until the next billing cycle. I have had to block them and then they call from different numbers. I have never missed a month's payment. But they tell me it's because I did not quite make the payment by the exact date.
And they are hard cards to cancel!
Don't get started!
I don't write many reviews. But I tell ya I am warning you it does not matter if you have good credit. They will kill your credit.

Since the Walmart MasterCard funder changed customer service is very poor. If you have a late payment they will continue to hit you with interest charges for months. Other credit cards are totally different. I've kept my Walmart MasterCard but no longer use it except once a year to keep it active. I keep a different MasterCard as my main card now which has much better customer service.