Walmart MASTERCARD Consumer Reviews

As the title says, I called Walmart to close my account three times and it’s still not closed. There are fraud charges on the card and they said they can reimburse me for those charges but they can give me a Walmart credit to spend at Walmart. Still to this day, I don’t know if my account is closed and I have no reassurance that no charge will go thru the card. I got two letters in the mail stating that my account is closed but that doesn’t mean anything since every time I call them they keep saying my account is still open even tho there are multiple notes stating that they closed my card.

Made a purchase and got a refund for overcharging. The refund didn't show on my statement after 6 days. Called Customer Services and was tossed over FIVE agents who could not even see the transaction on their system! At one point, the agent dares to accuse the store has reversed the refund. Enough is enough. I am not going to use a credit card with non-Canadian customer support.

I spent 5 months, and 6 phone calls to dispute a charge. I had provided evidence that a booking was cancelled within 5 hours of booking, on the webpage and via email. The E dreams website claimed free cancellation within 24 hours.
Often times I had to Re explain the dispute. After finally getting the charge reversed, I asked for another card #. After 2 months, I used my Walmart card again. Within a week of using the Walmart card, they put through the charge of $718.23 from e dreams again.
On speaking to their security team, they claimed e dreams said I didn’t communicate to e dreams. I provided evidence of email confirmation that I had requested the cancellation.
Customer service is very disappointing. Don’t get tempted by their rebates.

Customer service reps were friendly... but not helpful. I ordered a couple of items online, one of which was not delivered. I received an email saying that the item was delivered. The next day, I received another notice saying the item was cancelled. I contacted customer service four times and was finally told the item had been refunded to my Walmart Mastercard, but when I received the CC statement, there was no refund. However, the original charge was on the statement. So I paid the bill, minus the $26.22 that was supposed to have been refunded. I've just received the next month's bill - still no refund, and they charged me to purchase the interest of $16.20. If you don't pay the entire amount due, they will charge you interest on the entire balance, not just what was unpaid. The end result is 1) no product 2) no refund 3) interest charged on amounts paid 4) a lot of time wasted waiting to tell the same story to customer service I used to love shopping at Walmart but now would never recommend buying anything online or applying for a Walmart Rewards Mastercard to anyone.

If there was 0 stars I would rate this card a 0. Their customer service is terrible, I called them multiple times for the same issue with 0 help, I felt like I was begging for assistance.

I can not locate a master card service person to resolve this issue.
I called too many times and was so annoying. I’ve had it. I Can't even reach one to cancel.
I recently billed in the mail today it was anger all over again.
They actually tell me I didn’t pay. Ending up paying twice with all the text messages and emails they interrupted my day with.
The bill says I didn’t pay on time and only recorded 25$ which was the second payment.
However, the first payment for the same month was 200$.
No note to represent my payment. Went online and checked my bank and all went through.
The thing is I do not have the time or the patients to deal with overseas contact.
It doesn’t work.
Unable to contact an agent in Canada.
I will not be doing any service that doesn’t provide proper service.
I would rather pay for service.
Very very done. I don’t need it.

It took 57 minutes to resolve a simple question. I was passed from agent to agent. Most could not understand my question. I will be cancelling my credit card because I am seriously concerned that if I actually had an important question that there is no way it would be handled in a professional manner.

Beware. Don't get misled by the various paid (fake) reviews about the Walmart rewards card. Look at the actual customer reviews which will open your eyes. Except for the 'rewards' that you can use only at Walmart, this is a very bad card with horrible customer support. If you have any dispute then God saves you. First, call customer support. They say 'you have to wait until the merchant charges your card, right now it is pending merchant action'. But I realized this is a fraudulent merchant with a fake website, can't you stop them from charging my card? 'No, we can't do that'. Ok, so you call 'after' the card is charged. you get transferred to their 'security' team. they waste 15-20 minutes of your time and then say that 'this should be handled by our dispute team' and they transfer you there. The 'dispute' team wastes another 15 minutes of your time and then says 'oh this is a 'world' master card so we have to transfer you to another dispute team'... 15-20 more minutes then they say 'ok we can create the dispute but you have to call the 'actual' dispute team who work only Monday to Friday 8 am to 5 pm'. Really? 'and we cannot provide you the direct number of that team, you have to go through support'. Really? So the time of their teams is important but the customer's time is not? Does a customer have to waste hours just to file a dispute for a fraudulent transaction? And why should the customer be thrown around between their various departments? None of their customer support seems to be empowered to do 'anything' other than say the same standard statements again and again like a parrot. worst ever.

Phoned them on a Thursday and said I’m going out of province and was told zero issues will happen.
Left Friday. Saturday morning my card was blocked. Told them I had to fax them documents. Currently, Monday 3 days 12 times faxing documents and all I’m told is they are sorry for the inconvenience. I wish I had never applied for this card. Avoid at all costs

I tried to cancel my card unsuccessfully for 4 months. I called customer service each month and was told it was my final bill, only to get another one. My last bill included new transactions even though I no longer had the card. I called to inquire and was told I had asked for installments on purchase months previous but I had not. I asked again for the final bill and if they could at least credit me the interest. I was told no and when I asked for a supervisor was told there was none Then the representative hung up on me!