Walmart MASTERCARD Consumer Reviews

Since the Walmart MasterCard funder changed customer service is very poor. If you have a late payment they will continue to hit you with interest charges for months. Other credit cards are totally different. I've kept my Walmart MasterCard but no longer use it except once a year to keep it active. I keep a different MasterCard as my main card now which has much better customer service.

3 different vendors paid monthly by Walmart credit card was declined and as a result, incurred insufficient funds charges. Called Walmart and was told all the vendors entered the expiry date as 2021, which is a lie as one of the vendors was my insurance which is computerized. Don't use Walmart to pay important bills. Insurance now takes 2 months in advance.

As the title says, I called Walmart to close my account three times and it’s still not closed. There are fraud charges on the card and they said they can reimburse me for those charges but they can give me a Walmart credit to spend at Walmart. Still to this day, I don’t know if my account is closed and I have no reassurance that no charge will go thru the card. I got two letters in the mail stating that my account is closed but that doesn’t mean anything since every time I call them they keep saying my account is still open even tho there are multiple notes stating that they closed my card.

Made a purchase and got a refund for overcharging. The refund didn't show on my statement after 6 days. Called Customer Services and was tossed over FIVE agents who could not even see the transaction on their system! At one point, the agent dares to accuse the store has reversed the refund. Enough is enough. I am not going to use a credit card with non-Canadian customer support.

I spent 5 months, and 6 phone calls to dispute a charge. I had provided evidence that a booking was cancelled within 5 hours of booking, on the webpage and via email. The E dreams website claimed free cancellation within 24 hours.
Often times I had to Re explain the dispute. After finally getting the charge reversed, I asked for another card #. After 2 months, I used my Walmart card again. Within a week of using the Walmart card, they put through the charge of $718.23 from e dreams again.
On speaking to their security team, they claimed e dreams said I didn’t communicate to e dreams. I provided evidence of email confirmation that I had requested the cancellation.
Customer service is very disappointing. Don’t get tempted by their rebates.

Customer service reps were friendly... but not helpful. I ordered a couple of items online, one of which was not delivered. I received an email saying that the item was delivered. The next day, I received another notice saying the item was cancelled. I contacted customer service four times and was finally told the item had been refunded to my Walmart Mastercard, but when I received the CC statement, there was no refund. However, the original charge was on the statement. So I paid the bill, minus the $26.22 that was supposed to have been refunded. I've just received the next month's bill - still no refund, and they charged me to purchase the interest of $16.20. If you don't pay the entire amount due, they will charge you interest on the entire balance, not just what was unpaid. The end result is 1) no product 2) no refund 3) interest charged on amounts paid 4) a lot of time wasted waiting to tell the same story to customer service I used to love shopping at Walmart but now would never recommend buying anything online or applying for a Walmart Rewards Mastercard to anyone.

I got the Walmart master card recently and had no problem for several months, but today my card was declined at a Mississauga Walmart outlet. My payments were up to date. The customer care people at the location were not able to help me so I called the number 1883316133 several times and contacted a gentleman who was very rude and incomprehensive. After some stupid questions, he was suggesting ultimately closing my account and hung up this incident happened around 5.00 pm on 17 September. Around 6.00 pm another girl called me and she was asking for my driver's license number to unblock my card which is ridiculous!
They were interrogating me as a common criminal! The worst ever experience in my life with a credit card.

If there was 0 stars I would rate this card a 0. Their customer service is terrible, I called them multiple times for the same issue with 0 help, I felt like I was begging for assistance.

I can not locate a master card service person to resolve this issue.
I called too many times and was so annoying. I’ve had it. I Can't even reach one to cancel.
I recently billed in the mail today it was anger all over again.
They actually tell me I didn’t pay. Ending up paying twice with all the text messages and emails they interrupted my day with.
The bill says I didn’t pay on time and only recorded 25$ which was the second payment.
However, the first payment for the same month was 200$.
No note to represent my payment. Went online and checked my bank and all went through.
The thing is I do not have the time or the patients to deal with overseas contact.
It doesn’t work.
Unable to contact an agent in Canada.
I will not be doing any service that doesn’t provide proper service.
I would rather pay for service.
Very very done. I don’t need it.

The customer service is horrible. Good luck trying to speak to a person, who has the ability to communicate in English. The wait times are outrageous. My account was hacked/manipulated - and all my rewards money was gone. Then, the account was closed - without my permission. Incompetent employees. Will not likely ever open another account with them. The interest rate is one of the worst among retail stores. Avoid at all costs. I paid off the balance owed and ask to have the account closed. Pathetic is an understatement.