Walmart MASTERCARD Consumer Reviews

Extremely poor customer service! They hang up on you and don’t solve your problem at all. Long waiting line with rude and no knowledgeable people. I will definitely cancel my credit card. Do not sign up for this credit ever if you value your time.

I have autism and the customer services are rude and disrespectful to me. They cancelled my credit card with no warning. Have to talk with 10 different people and no one has a clue what’s going on. Then they hang up on you. Security people are just as rude. Cannot talk to a supervisor have asked many times no response how can you be so disrespectful to your customers? I don’t understand it. Poor company don’t ever apply for a Walmart Mastercard worst customer service ever.

This card has given me hell from the beginning. Poor customer service, attitude from them while demanding you pay them your owed balance. Now I’m dealing with DNA collections because of them who are also making my life a living hell. Stick to other bank's credit cards to keep your life easy. The phone calls are around 15 a day for no reason, they have such high interest and won’t raise your credit limit no matter how good your credit is. Don’t forget, they also RUIN your credit at the credit bureau!!!

Charges without explanation and monthly statements. When it ran in normal, it seemed to be ok. But when you meet any situation, the terrible treatment starts.
I got some question about my previous charge and contacted with the customer service. No explanation and the transaction details provided. I canceled my card and found my online was locked off right away. I requested the monthly statement for reviewing and checking numerous. Every time the customer service representative always said I should get it within 10 days. After 100 days waiting, the required monthly statements have not been shown up. Even though I fully paid my last statement balance, and verified the balance became "0" by calling. My closed account balance is still growing. Where can I get this terrible service off?
Don't try it, you will be beaten up.

I recently found fraudulent charges on my credit card, I had no idea what these things were... So I googled the company names and was like - what??? I never ordered anything from these websites… These are hundreds of dollars of charges… After being on hold for about an hour which I understand it can take a while especially during a pandemic… I finally get a human being on the phone and explain the situation… she politely asks me if I mistakenly signed up for a free trial or subscribed to something I explained no and that I have done my research and looked back on my transactions I did not make these transactions… she was like - ok, I will have to transfer you to the security department… After again maybe half an hour of being on hold the representative abruptly comes on the phone asking how he can help… I start explaining the situation and give him my card number. He rudely cuts when off when I was talking and basically repeated what I had said. I started saying I'm calling about charges I didn't make on my credit card he interrupts me while saying that and yells on the phone… I SEE YOUR CALLING ABOUT CHARGES ON YOUR CARD… Then he says - do you remember seeing something on Facebook or Instagram about winning a free phone and do you remember putting in your credit card? I said - no, I never did that! I try to explain in more details and he cuts me off again… Saying “really you don't remember let e repeat it again for you slower” (like I'm stupid) and he repeats it again and I said - NO I DID NOT MAKE THOSE TRANSACTIONS… He was like - ok, I will note you say that you didn't make those charges… Eventually, he cancelled my card and said he'd be sending me a new one… He talked down to me like I couldn't understand how a credit card works or what internet fraud is… I could not believe how he spoke to me and he completely changed his tone when I started getting angry… I am so angry never have I ever had such horrible customer service!!!

I disputed a charge which they credited to my account then months later they charged the disputed amount. The last representative didn’t mention that they might charge again “after investigation”. Even with a proper document that my card was stolen and used for fraud, the lady was firm to not credit it. She was rude and when I said I will cancel my card, no sympathy and didn’t try to win back. Guess they don’t care about loyalty anyway. I also had to re-order my replacement card three times because their delivery took more than a month when they said their ETA was 7-10 business days.

I was very frustrated at the representative from India considering I had this card for many years! He had the nerve to be pissed when I ask him to repeat! Get out the kitchen if you can't handle the heat! I dealt with other companies with some african and some latin folks who spoke way less english than him but they were patient, nice, and they were able to help me and my inquiries were more complicated than what I had asked that guy with Indian accent!

The customer service team are horrible and unwilling to help. I ended up being put on hold and the lady never came back. NEVER had such a horrible experience. What a joke this company has to treat their own customers like the way they treated me.

I called today supposed to ask about any payment deferral for my monthly dues as for the pandemic Covid-19 has cost me my job and the agent I talked to was very rude. He just told me right away that they don’t do payment deferral and to call the Canada Balance Protection plan as he said I am eligible for it. I told him I don’t know that there is that kinda thing in Walmart MC. He just said call them, in an irritating voice. Then I told him how would I call I don’t know their number and better give me the number! And then he right away asked me if I am going to pay a $200 balance. I asked him why I should pay it right now and I just paid my minimum already! I just checked my statement of account and there is nothing new for the month yet! What a rude agent. Before he could hang me up, I hanged the phone already. Then came calling the Canada Balance Protection Plan to file my claim. An agent answered my call after a 30mins of waiting. Looks like they would never ever give me or you a claim for any job loss or anything to claim for. They always have these “Limits and Exclusions policy” thing and it is ridiculously impossible to have complied. I wished I just didn’t apply this Walmart MC. They will never ever help you in times of this kind of situation.