Walmart MASTERCARD Consumer Reviews

It is really amazing in 2023 you have such a bad credit card. Very awful webpage, completely unprofessional customer service and bad service.
they do not understand your issue. Every passing phone you to explain and i passed to six people. sometimes you feel you talk with people sitting in other countries like AISA
PLEASE NEVER APPLY FOR THIS MASTERCARD-Walmart is not bad but credit card is 10000 percent bad.

There was some promotional mail regarding earning $25 in rewards after spending $250 in a given date range (Sep to Oct). We spent this $250 as per the terms and conditions and still didn't get the rewards for it.
I called customer care on 11/22/23 at around 4 PM EST and all that she repeated throughout the conversation was "We don't have this offer now. We have different offer now in Nov, 23". She can't talk about the offers that are expired. Then I asked who was going to help in resolving the issue? She was clueless and when I asked her to transfer to manager, she said there was no manager and only she needed to handle this call.
Going to cancel this card, completely useless. Other cards give better rewards.

I've had this credit card for 6 weeks & the system has automatically blocked it twice. It seems that anytime you try to use this outside of an actual Walmart store, it blocks it. And OMG, getting it unblocked is a friggin nightmare with customer service. Be prepared to have to make multiple phone calls & speak to several agents before they are able to figure this out. And then of course, it will block again. I'm done with this ridiculous company. My card is cut up & in the trash can where it belongs.

I'm using the third credit card from Walmart rewards Mastercard
No support when there are discrepancies. I reported fraudulent charges being deducted from my credit card without my consent. Customer service put the onus on me and did not go after the crooks that stole my money.
I was forced put a stop order on my credit card. I have to reapply for a new card. Because they would not block the fraud from happening.
Walmart rewards Mastercard has no intention of getting my money back.

I had Walmart reward card for years. It was Ok at the beginning as you can use the cash-back money to shop at Walmart. Then it was hacked few times. The company increase the month limit to let the card being used continually.

Last year, I used the card in US then the card was blocked for no reason. I paid off the owed money (deducted the rewards amount), but the rewards money didn't count. They kept charging me the interest and phoned me many times. There was never smooth communication with the staff over the phone.

The online service function is terrible. No paperless statement, no text reminders when you make any purchase by the card, and not a safe card to use.

I had to call Wallmart Mastercard 4 times and was on the phone for almost an hour and a half just to get a new card. I called Walmart Mastercard and asked them to send me a new Mastercard as the chip was not working. They kept sending me to an automated system to change my pin. Each time I called back I explained to them I just needed a new card sent out they said ok and kept transferring me to the automated system to change my pin. I kept asking for a manager and they kept trying to sell me stuff and saying congratulations you qualify for a supplemental card. I kept explaing that I just needed a new card mailed to me but they just couldn't seem to grasp the concept even though whatever country the call center is in spoke good English.
I tried calling Malmart Canada but would just get routed to the out of country call center.
Stay away from Malmart Mastercard and do your research to find a Mastercard company with good reviews and good customer service

First off. What company still uses a fax or mail only in 2023???? No email option for supporting documents. I have a disputed charge and this atrocious customer service has now told me they did not get the fax from over a month ago. I am being told it is my responsibility to re-fax the documents. As a customer, I have fulfilled my duty and this company does not support their customers, and just reads from some script. Secondly I really appreciate the 1hr long hold time for a supervisor, only to be disconnected.

I am really upset as this CREDIT CARD is being managed by off-shore staff, which is not the problem. Their ability to facilitate FRAUDULANT charges is, however. I have called them three times regarding something that occurred with my card. As I did admit to "being suckered" by a SCAM, I wanted assistance to lodge an investigation. These CSR and Fraud department staff told me they would MAIL - yes I said MAIL a form for me to fill out. Three times they have said this and for 4 - WEEKS no form has arrived and there has been no follow-up with an email nor have they remedied the situation. Let me be clear, their Walmart Dollars mean ZERO, if their CSR and Fraud Department can't facilitate an investigation via email. DON'T WASTE OR TIME OR YOUR MONEY WITH THIS CARD. Get a BANK Card and you will have appropriate service in a timely manner. THE WORST SERVICE EVER.

I tried to pay for my son's college tuition with my credit card and they blocked the card for security purposes. Fine, annoying, but I called and they stated they'd remove the block and I'd be able to use it in 5-10 minutes. 30 min later I try again, still blocked. Call again, was placed on hold for 20 min, then come on the line stating they will have it unblocked in 5 min. 2 hours later, still not unblocked, call a third time... placed on hold multiple times telling me they can't remove the block, they will need someone to call me tomorrow. Then they said, again, they can't do anything for me. What???? I am a good customer, paying off my balance every single month. I have an excellent credit rating. Why would they treat their good customers like that? All I'm asking for is to use my card. so I can pay for my child's schooling. Let's just say I'll be cancelling this card immediately and going somewhere that wants my business.

I have never had or heard about a lousier credit card. The lousiness ranges across all the spectrum, from customer service to blocking systematically large purchases in the 1-5k range on a fully paid card having a 15k limit. You don't have such a limit in order to buy all the candies and gum lining the entrances to the cashiers at any Walmart store!!!!