Manulife Health Insurance Reviews

I am enrolled with our company health group plan. But this is the worst insurance I've ever dealt with. There's no service at all. For claims, you get denied multiple times if manually submitting even if it's clearly covered. You have to call just to have it get through. No flexibility or care at all with the customer. Even the clinics I go to says the same thing - difficult. I was also previously enrolled with our company group retirement plan. Same thing. The people you talk to are just robotic and no sincere care to help customers get the best value from the benefits they are foremost entitled to.

On hold for hours at a time with no response.
Rejection of claims with no reason provided from a no-reply email.
The worst provider of company benefits on the market.
Shocking how they get away with it.
Upsetting to have to deal with this company

Waited almost an hour the first time... asked to have a supervisor call me back 11/2021.
Waited 41 min the next time no supervisor called me back from the first call. 12/15/21.
Called 1/21/22 Waited 1 hour 21 min. 57 secs. The call was disconnected! Called 01/31/22 all lines at capacity...disconnected. Won't respond to emails on the website... Why bother having that option. Manulife is a disgrace.

Was a long-time group member and there were no issues. Once I changed to a personal plan, I found that (1) processes are not well documented; my first claim took 45 days to get reimbursed (2) Manulife's phone system is terrible - long wait times and many agents do not know the plans or speak English very poorly (3) I don't appreciate getting hit with a price increase without any prior knowledge and (4) I became aware of a second price increase 12 months of signing up thru a form letter that had five typos from their VP of Sales and Affinity markets. I wrote the gentleman a letter to voice my complaints. Mr. Thompson chose not to respond. I cancelled the policy and will self-insure instead. Pathetic experience.

I feel sorry for the Elderly using Manulife. Customer service on the phone is non-existent they just hang up as their lines are too busy. On the website, your email and account id does not register your products at all even after 2 hours of support and logging on. Just a joke.

I have been trying to get a hold of someone for 2-3 weeks and no one seems to work there. Their phone lines are always at capacity and when you email them they email you back instructing you to call them. A full circle of failure.
I don't know who is managing this aspect of their business but they really need to replace him or her. I would give them 0 stars if I could have. THEY ARE THE WORST!

Unbelievably frustrating. I called them 4 times in the past couple of weeks - over 2 hours of wait each time followed by giving up waiting.
Submitted multiple requests online and all I get an email saying that I should call in.
Ridiculous. Horrible customer service. I would change the provider in a heartbeat if it wasn't tied to my work benefits package.

VERY POOR SERVICE! They're not answering phone calls. You will be put to hold for almost 3 hours and in end you will be hanged.

I waited for 2.5 hours for someone to answer the call and finally gave up. Was able to get a hold of someone a month ago when I called but that took 40 minutes and they were extremely unhelpful. They just repeated talking points without answering a single question. On top of all that they refuse to direct bill paramedical services (e.g. physiotherapy) even though they claim to do direct billing when you call them. Submitted claims sit unchecked for weeks and there's no way to get in contact with them without waiting for hours on the phone. I'm embarrassed to be a customer.

Worst customer service, worst response time, wrong invoices and their processing time is months