Manulife Health Insurance Reviews

Terrible service, no customer value, no details in an email or online account, the poor app on android...

My wife and I took out a policy 2 years ago. She asked some very specific questions and was told that it does cover certain dental work she needed when she got the work done and filed for coverage as we were told to we got denied. Manulife said it's not covered despite the paperwork we signed saying it was. They refused to cover anything, so we cancelled the policy. She called in to find out how to cancel it and went through the process on the phone with them. They kept taking money from our account for 6 months after it was cancelled. Do not go near this company. They are dishonest and don't care about you one bit.

My extended medical changed to Manulife this year and it’s been errors, frustration and miscalculations ever since. How does a big company like Manulife not know how to add simple math folks. They even cut us off with no notice! This is serious because we pay out about $600 a month for prescription.... many phone conversations trying to figure out why with a person on the other end of the phone I couldn’t understand because of her accent... Philippine maybe? They do not reimburse us at the percentage we’re supposed to be reimbursed at. We lose money every month. Still emailing and phoning.. they ignoring me. This is unacceptable! I think they think people will just get so frustrated and just give up. Rip off!

If they calculated your benefit wrongly, you will never see the money back. Stay away!

As others have mentioned, it is very difficult to submit a claim and get your benefit paid. The benefit paid does not reflect the amount eligible. Especially if they have calculated wrongly, you will never receive your money back. If you try to call, they will tell you that they will do further investigation and will provide you with an update. When they email you, you will not be able to reply back. If you send a note, they will not reply as well. Stay away from this company!

Signed up post-retirement insurance. Increased premiums every year then don't cover after 2+ years, saying it was a mistake. They hide information too.

Absolutely horrible online platform. So infrequent to submit a claim. Despite writing down all their numbers they require you get kicked out and then locked out after 2 tries - all so they don't have to pay you because it is such a nightmare to submit a dental cleaning. NEVER USE THIS COMPANY!

I wasn't done with my online enrolment then it just saved right away. I tried to log in again and it just showing dental benefits. Manulife online is very poor.

When submitting an extended medical claim, unless your service provider is on their teeny tiny list of pre-approved providers, expect to wait 2-3 weeks for reimbursement of your claim, not the 5 days they advertise. Their reimbursement amounts also do not change with inflation meaning coverage is poor. Oddly enough, they also have some items (ex: massage) that have an annual maximum AND a visit maximum (far below the service cost). This makes no sense. It should be one or the other. Also, don't bother sending a message using their messaging system. A representative will reply with something generic that completely ignores your question/concern. They email you from a "no-reply" email address so you can't even respond. This insurance company is a joke. AVOID

Terrible terrible terrible... I don't know how these guys still exist! Only employers who want to pay the cheapest premium choose these guys because their service is the worst. I really hope my employer will move to somewere else. Does Manulife determine what medicine I should take? Are you my family doctor or insurance provider?