Manulife Health Insurance Reviews

Manulife is by the worst benifits u can have and there website works like s... dont recommend Manulife to any human being there dumb.

This insurance company is absolutely brutal. I hope somebody reads this and decides to think twice about dealing with them. Customer service is very unhelpful and rude, and barely answers the questions you're asking. They definitely do just about anything they can to reject your claim.
Shame on you guys!

I agree with the below comments as I've had a few claims come back and it goes back and forth until they finally process your claim. I recently moved companies and they told me that they wouldn't accept my claim because it depends on when you receive your contact lenses versus when you submit and actually pay for your order???? I've never heard of this and quite frankly think it's BS. Better off not paying into their plans and paying your own way through.

Manulife works hard to not pay your claim. I have had to call repeatedly about claims made for dental costs and I am advised to resubmit or told that code is not covered. So 50% usually equates to 20% if I'm lucky. there is no customer service wanting to make the process seamless and hassle free. It's hoop jumping so they do as little work as possible in hopes I am sure that the customer becomes frustrated and gives up.

I have health coverage through my employer with Manulife. I recently purchased CPAP mask for my CPAP machine. I have been using CPAP for more than 10 years. CPAP is not listed in covered items on the mobile app however Manulife agent advised me it is covered on the phone. I applied for reimbursement, however It was not paid after 20 days. I followed up several times, and they asked me Doctor's prescription and diagnosis report. So I found the old diagnosis report and Doctor's prescription. Then submitted the documents. It is about one month that I am following reimbursement and each time the agent says within 24–48 hours it will be paid but nothing happens. They lie all the time. They didn't tell me why it was rejected at first place and now 10 days after submitting documents still I am waiting. This is the worst health insurance company I have experience with.....terrible…

I am enrolled with our company health group plan. But this is the worst insurance I've ever dealt with. There's no service at all. For claims, you get denied multiple times if manually submitting even if it's clearly covered. You have to call just to have it get through. No flexibility or care at all with the customer. Even the clinics I go to says the same thing - difficult. I was also previously enrolled with our company group retirement plan. Same thing. The people you talk to are just robotic and no sincere care to help customers get the best value from the benefits they are foremost entitled to.

After having Manulife Group insurance with my employer prior to retirement, I purchased Manulife Follow me at the top coverage plan. Since then, coverage has been reduced every year and rates have gone up every year. My prescriptions that were covered are no longer covered. I advise anyone to look at another company and stay away from Manulife…..they are absolutely brutal in all areas!

When I retired, I enrolled in the Manulife dental and health benefit plan through the Chartered Professional Accountants membership. I was disappointed to find that most of the claims I submitted were denied even though it appeared as though they should have been covered. I would not recommend Manulife to anyone.

If you try to do 2 different procedures same clinic same day will pay only one and only 80% of reasonable (not the price you’ve paid) price only.
Tried not to pay for dental treatment for redoing root channel. Only after my company hr contacted them, reimbursed money saying there was a ‘bug in the system’ on their side.
God save you from getting with this insurance to the point you actually need insurance cause of disability.

If I had the option to give lesser than 0 stars, I would have. No coverage for prescription even though the physician has prescribed the medication. Stay on hold for more than an hour. When you inquire about the rationale for the declined prescription, I am told to coordinate with the physician. The person on the phone kept repeating “coordinate with a physician” when asked to coordinate what? She had nothing to say. I asked to transfer me to the supervisor and to provide the employee ID, I am told that the supervisor is not available and the employee id cannot be shared for privacy reasons!!??? So how are we supposed to resolve any issue? Planning on cancelling the benefit right away if that’s even an option