Manulife Health Insurance Reviews

Can't log in their website. There are 6 simple fields to fill and when I submit the form to create a user, I get a "something went wrong" error. Tried on Chrome, Firefox, IE 11 and Edge. I'm a developer myself and I would be fired if I would be that bad. A generic "something went wrong" error for a 6 fields form ... Reading the reviews I'm not alone to have a problem registering with their website. Can't pay online. Yup, I follow the instructions provided and it doesn't work. Calling them is a waste of time too. They prefer to blame the users instead of actually working to resolve any issues they have with their online services. My mom got this insurance for me when I was a baby. That's the only reason I keep paying it with a check by post (hello 2019). I'm afraid they won't pay a penny if something happens though. I would drop this scam asap if my mom had not paid for it for 20 years ...

Worst customer experience in my life. They have zero common sense and you have no avenue to talk directly to the people assigned to your complaint. No direct call back number. To say they are clueless is an understatement. They patch you through to the Philippines and those on that end are abhorrent in the ability to be of assistance. Constantly give opposing answers depending on who you talk to at that time. Just shy of calling it a scam. Never again!

I don't understand how 2 insurance companies can disagree on dental work. My primary coverage is with Blue Cross, the secondary is Manulife. My dentist sent me to a specialist (periodontist) due to the poor condition of my teeth. He provided x-rays, report and Blue Cross approved. MANULIFE NOW SAYS NOT ENOUGH DECAY as per their so-called dental consultant. How could 2 other dental providers agree that my teeth require treatment? I am sure Blue Cross also has a dental consultant who REVIEWED. Manulife only wants your money but when you need treatment recommended by a professional, they say they need more information. How many more x-rays do they need, when the initial sent was approved. Wonder what school Manulife's dental consultant graduated from or even if they have the education to assess?

I moved to Canada a year ago from Germany and it is unbelievable how much I had to deal with Manulife so far. Any treatment sent to Manulife is first rejected. We have to chase it, make many calls until they start paying it, and then they found a clause somewhere that says something like: "We can only pay 25% for this treatment". It's really like a third world insurance company. Terrible!

Terrible experience!
The Manulife company doesn't care about the customer! They always decline a claim!

They messed up my coverage and overcharged me by 420. I'm not a millionaire and that hurt. Each weekly pay they promise to pay it back. They never do. Total fraud. Would never deal again with them

Manulife charges you for absolutely nothing. They will provide you with a bunch of nonsense excuses to avoid paying you when the time comes to get advantage of your insurance. Manulife is not an insurance company, rather, it is a fraudulent organization that trains its' employees to steal your money right out of your pocket.

Manulife, the only thing they care about is your money and nothing else...they want to get profits with no payments to you and they will do anything it takes to profit on you. Please do yourself a favour and never go with Manulife... learn from my mistakes

We went from one group plan that was fine to Manulife. It was supposed to be the exact same plan, but I found out it's not. They only cover psychologists, not clinical counsellors. I've been seeing the same counsellor for years (that my previous benefits supplied to me as an authorized provider) and now I can't get covered at all. And the dollar value coverage is so low that you'll use your entire coverage on one of the approved psychologists after one visit. In addition, two different eye care places I've been to have both complained to me about how frustrating Manulife is to work with. I often have to pay out of pocket and submit my claim because of their submission rules. They also have one of the most frustrating websites to navigate if you're trying to find information.

Seems like whenever you want to submit a claim, their site is down. Tells you to call a number, you call it and, oh, looks like they aren't open...their site is always down. Zero customer service, digital experience is terrible and they're expensive. For company benefits please choose someone else, your employees will thank you