Health insurance Reviews

Manulife Health Insurance Reviews

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(148 reviews)
Manulife
1.2 out of 5 stars:
Customer service:
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Shocking customer service

by Disappointed on Mar 16, 2022
1 out of 5 stars

On hold for hours at a time with no response.
Rejection of claims with no reason provided from a no-reply email.
The worst provider of company benefits on the market.
Shocking how they get away with it.
Upsetting to have to deal with this company

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Worst customer service I have ever experienced

by Carla Charlton on Jan 31, 2022
1 out of 5 stars

Waited almost an hour the first time... asked to have a supervisor call me back 11/2021.
Waited 41 min the next time no supervisor called me back from the first call. 12/15/21.
Called 1/21/22 Waited 1 hour 21 min. 57 secs. The call was disconnected! Called 01/31/22 all lines at capacity...disconnected. Won't respond to emails on the website... Why bother having that option. Manulife is a disgrace.

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NO CUSTOMER SERVICE - NO PHONE/NO EMAIL - HORRIBLE COMPANY

by Tom H. on Jan 20, 2022
1 out of 5 stars

I have been trying to get a hold of someone for 2-3 weeks and no one seems to work there. Their phone lines are always at capacity and when you email them they email you back instructing you to call them. A full circle of failure.
I don't know who is managing this aspect of their business but they really need to replace him or her. I would give them 0 stars if I could have. THEY ARE THE WORST!

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Does anybody work in this place?

by frustrated on Jan 10, 2022
1 out of 5 stars

Unbelievably frustrating. I called them 4 times in the past couple of weeks - over 2 hours of wait each time followed by giving up waiting.
Submitted multiple requests online and all I get an email saying that I should call in.
Ridiculous. Horrible customer service. I would change the provider in a heartbeat if it wasn't tied to my work benefits package.

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POOR SERVICE NOT RECOMMENDED

by ty ch on Jan 6, 2022
1 out of 5 stars

VERY POOR SERVICE! They're not answering phone calls. You will be put to hold for almost 3 hours and in end you will be hanged.

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Horrific customer service

by Zak on Jan 4, 2022
1 out of 5 stars

I waited for 2.5 hours for someone to answer the call and finally gave up. Was able to get a hold of someone a month ago when I called but that took 40 minutes and they were extremely unhelpful. They just repeated talking points without answering a single question. On top of all that they refuse to direct bill paramedical services (e.g. physiotherapy) even though they claim to do direct billing when you call them. Submitted claims sit unchecked for weeks and there's no way to get in contact with them without waiting for hours on the phone. I'm embarrassed to be a customer.

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Very unsatisfied

by Ash on Mar 18, 2021
1 out of 5 stars

Worst customer service, worst response time, wrong invoices and their processing time is months

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TERRIBLE SERVICE

by Mary on Mar 20, 2020
1 out of 5 stars

My extended medical changed to Manulife this year and it’s been errors, frustration and miscalculations ever since. How does a big company like Manulife not know how to add simple math folks. They even cut us off with no notice! This is serious because we pay out about $600 a month for prescription.... many phone conversations trying to figure out why with a person on the other end of the phone I couldn’t understand because of her accent... Philippine maybe? They do not reimburse us at the percentage we’re supposed to be reimbursed at. We lose money every month. Still emailing and phoning.. they ignoring me. This is unacceptable! I think they think people will just get so frustrated and just give up. Rip off!

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