Allstate Auto Insurance Reviews

Stay away from Allstate insurance in Moncton NB. Extremely incompetent staff. Had good service with the manager, but he unfortunately needs to hire some educated people that can read and understand the complexity of the insurance business.

I am writing to express my unfair treatment from your All State regarding an accident.
I was bought my car 4 months ago, i was involve in an accident which i was not at fault, my car ride off also i paid the insurance to cover the car and passengers and the concept of insurance is to cover the loss , I was expected to compensated by them ,but this treatment absolutely doesn't make sense for someone who is not at fault and paid the insurance without interruption. they screw me $4000.
Imagine without any fault you lost your car and needs to cover the gap from your own pocket

If you have an auto quote and request a quote for a replacement or additional vehicle, they will quote you from that day until your existing renewal date. They will not tell you this nor inform you of this in any way, shape, or form until your renewal comes due. You then find out that the quote was for 4 or 6 or whatever months and not for 12 months insurance as you had mistakenly assumed. Totally unethical! Furthermore, they charge you in full for the change immediately (before you catch on to their deception) and then take the new renewal amount from your bank on a date other than your regular withdrawal date. The entire scam is all legal, and very carefully worked out to essentially sell you product that you would never agree to having known the facts. They do this to clients that have been with them for 20 years. They simply have absolutely no long-term vision. Bucks right now is all they care about. Don't give a darn about their clients.

STAY AWAY!!!!
Forget this insurance even if they give you the best lowest quote because they wont serve you at the time you need them. I was with them a year and it was horrible. My agent was "Shideh" at Markham branch and whatever I consulted with her, she wrote down in my file and sent me an official notice letter few days after. This happened twice and I got shocked and furious. I found that they're not trying to advice you and they're not your agent but a spy to receive more information from you and use it against you. Remember!

Wow! now that I had a motor vehicle accident claim with Allstate I can understand why the review scale is so utterly low!
I have never in my life received such horrible customer service as I have from my insurance agency. My claims adjuster didn't follow up with the collision centre, I had to do it. On top of everything, I left many voice messages, sent e-mail for FOUR WEEKS asking if I can go ahead with getting my car fixed and I didn't get any reply's!!!! Not only is that unprofessional but right out rude!
I asked to speak to a different adjuster since I could not ever reach my adjuster when I would call, I requested to speak to the claims department manager. The adjuster told me that the manager is not in the office and that she would e-mail him to ask him to call me, took my phone number and everything. Two days went by, no call from Manager, I called him and he told me that he was never sent that message. The whole claims department is completely dysfunctional. I have never had such a horrible experience and to be treated so terribly. I plan to file a formal complaint due to the extent of which this situation became completely absurd. If you are looking around for insurance don't choose Allstate, I will walk away from them. The WORST!

Honestly whoever works for this company or is in charge at Allstate need to seriously improve on their customer service abilities. This company is a shame to humanity for their poor, disgusting and pathetic idiocy. Multiple times when trying to contact this company, we were told and promised a response. Three times, left in ignorance. The fourth time involved a nasty encounter with a man who honestly has zero manners and should be fired this instant. If anybody is considering this company, RUN AWAY IN FEAR. These people are bloodthirsty for money, and have absolute ZERO respect for anybody except themselves. You see those nice ratings? Probably paid to write those lies. This company should get a negative rating honestly because this is simply absurd. Very disappointed.

I have only been an Allstate customer for one year. Unfortuntely the car I had insured died on me 1 month after my renewal. I had informed Allstate that I was no longer driving that car and I was purchasing a new car and was given a new quote. Unfortunately that new quote was far too expensive for me to handle and they really had no explanation as to why it would be so much more money so I switched to a different company which saved me $120 per month. I spoke to a customer service rep who explained how to terminate a policy, she emailed me detailed instructions and I followed them. I also sent in written confirmation that no more monthly payments are to be withdrawn from my account. 10 days after that email was sent, a monthly payment (for a car that is six feet under!) was withdrawn from my account. I immediately called Allstate again, spoke to a different rep and he saw the mistake and told me a payment would be sent to me within 10 business days. 3 weeks later, still no payment I called back and spoke to the same agent, who then said it would 3 more weeks. His explanation was they do not yet know if the funds have cleared my account which I find to be the most ridiculous thing to ever hear. If I had not terminated my policy with them I highly doubt they need to wait 15 days after each withdrawl to see if funds are sufficient or not. I think it is very unfair that when they are given access to your account they can just withdraw whatever they want when they want. Even after having it all in writing!!!! The agents take their time in replying to your calls or concerns. I would stay as far away from this company as you can, there are much better companies to deal with than this. It really isn't even 1 star its more like -10.

I was at an auto show and answered a questionnaire on an iPad about my then current insurance company. An agent contacted me shortly after and quoted me a rate that was much lower, so I switched over. I was also offered first accident forgiveness, among other things and was told that I had a traffic ticket that could be waived to get this stellar package. Low and behold, I had an accident 4 days later that was a total loss. Magically, I was not entitled to the accident forgiveness due to a traffic ticket that was on my record (yes, the one that was waived). I then realized that I was the victim of the old bate-and-switch sales tactic (http://en.wikipedia.org/wiki/Bait-and-switch). I was appalled. For the next two and a half months, I went through pure hell trying to get my claim paid out. I brought this to the attention of the "manager" and was only made to feel like an a-hole in the end. She was quite a good debater and it was then that I realized there was nothing I could do and would never win this argument. Come my one year renewal, I was terminated from the policy with a balance owing that I was never even made aware of! Not once did they even make the slightest attempt to call my phone number that was in their system. This prompted them to send letters to my old address (I strictly remember updating them with my new one) and finally sending me to a collection agency. Dealing with Allstate was the absolute WORST experience I have ever had with ANY company in my 38 years of existing on this planet. Do yourself a favour and stay away from these shysters.

I have had nothing but problems with these guys. It's always one thing after another. They terminated my home insurance and removed collision on my car without any warning. You are just a number to these guys. Everything must be approved by a "manager" and that takes forever. Have heard way to many horror stories involving allstate

I have been with Allstate for over 15 years, gradually the rates went up and up. I was never ever contacted by my insurance agent, they just don't care. I wanted insurance for a summer trailer which I had to have and the agent I spoke to was rude and told me I had to wait for her supervisor (yes the original agent on my accounts) to return from vacation. Well this did not sit well with me. I contacted another company and had the insurance I wanted the same day, and a lot cheaper. I also had my car insurance with them and every year it went up and up, when I received my recent renewal it went up $500.00, I have never made a claim on either policy I had with them, and no help from my agent. I went with the company that I now have my home insurance, I saved over $700 a year. I do not recommend them.