Pembridge Insurance Auto Insurance Reviews

They cancelled my policy WITHOUT notifying me! It caused a lot of problems for me and they refuse to accept their mistake. Avoid!!!

Experienced my first not at fault accident in over 10+ year of driving and thou Pembridge has been my insurance company for the last 5 or so years accident free , what a horrible experience it was with my claim.
Alex was my claim assistant and no matter how much I called and left messages and called and left message I would never get to speak with her. I got to my frustration point and went above her to her so call Supervisor or Manager Jose absolutely NO Better.
So my accident happen in December 2016 and thou I had to literally run after the person that hit me sending me into a park car, because she drove off, she allowed her son who was not at the accident to give the police report at the collision centre and give a totally different story (now I see how worthless people really are) which Pembridge easy gobbled up and told me the stories are conflicting so I now have to pay my $1000 deductible. Absolutely LUDACRIS! On top of that the accident accorded at the end of the second week in December I opted to choose my own repair shop to ensure the job was completed properly. They did not sent someone out to access my Vehicle until the second week of January 2017 and at which point they now wanted the bodywork shop to hurry the job, after my vehicle sat at the body shop for 3-4wk at Pembridge delay.
Making matters worse the adjuster calculated the repair time incorrect and Pembridge had to extend the rental vehicle I had and basically Jose the Supervisor said NO we’re not going to, it’s the fault of the body shop, keeping in mind Pembridge took 4wks to actually send out the adjuster, and I had to return the rental on a cold snowy evening even thou my vehicle was not ready. HORRIBLE, HORRIBLE, HORRIBLE.
If this is what I pay $187/mths for I don’t want their service. I will definitely be looking for new cover and would ABSOLUTELY NEVER refer Pembridge Insurance to anyone.
DISGUSTED SERVICE

Beware fraud, unprofessional and untrustworthy. We sign up with Pembridge insurance in February and I was quoted $590 /monthly for home and auto and in April they started taking about $790 from my account. I contacted my broker manager at Stoneridge insurance at Mississauga and he promised me that he will talk to insurance and get it fixed. After so many calls he told me that Insurance declines my discounts because I didn’t agree to get a device on my car but I never received any emails or text from insurance. He gave me a contact of a manager at insurance (insurance never gave you any information and told me to speak with a broker). The manager said they weren’t given my information on time by the broker and broker said he did. By that time 3 more payments were taken out from my account. So, at last, I was promised to cancel my insurance without penalty. What that wasn’t end of it? I was slapped with threats of paying a cancellation or effecting my credit scores and insurance said to speak with my broker and broker was very rude and stopped taking my calls and stopped replying my emails. At last, after suffering for 4-5 months matter was resolved with the help of my legal advisor (but I still don’t trust them).

They did not notify me of cancellation back in February. Now it's making renewal harder...

They also changed their policy so they don't accept monthly payments so now they want $2800 all up front to renew.

Done with this company.

I was in a mental distress and deposited the money in a wrong account. Two months later, they cancel my policy. I could have paid all the premium in one go!
Very heartless for customers who are with this company for almost 10 years. Things happen, but the way they treated me was very bad. I don't recommend them to anyone. I never claimed anything, never missed a payment, but the way they acted, I will not be them for too long.
Bad Business ethics.

Pembridge Insurance are absolute gangsters. Gangster tactics. I had trouble paying for my insurance due to a recent death in the family. I had to chip in. Two months ago, I asked for a grace period. I was still going to pay but needed a two weeks grace. They said yes. This was back a couple of months ago to make sure I gave them a heads-up. They agreed. I find out now they want payment now. At the final hour. My Insurance just expired at 12:00 last night. They are liars, they have gangster tactics. They raised my rate for no reason. Not one claim have I never filed with them. I've been with them five years. They are liars, cheaters. I'm a Law Clerk. These are gangster tactics. You don't pay up, you're done. Do not go near them. They have the worst reviews I've ever seen. The matter has gone to the Ombudsman. Their tactics are questionable.

I’ve been with this company for a couple years and decided to switch to yearly payments instead of monthly. They terminated my policy and said they are unwilling to reinstate it. All I did was ask for a quote… I’ve been with this company for years and have been ticket and accident free. This was an error on their end and they were unwilling to help a loyal customer.

40 minutes on hold so far to cancel my insurance and can't seem to get through to do it.

Continued to debit my account for premiums 11 months after they were notified by my broker that I had changed insurance. Now I’ve waited more than 14 business days for a refund check of nearly $4000 to be mailed out and nothing. Premiums were very reasonable in the first year but increased exponentially in the following years.

Way behind on processing. Cannot keep any files organized. Cancelled policy and believed everything was paid until they sent a demand notice nearly a year later - took almost 6 months to receive an explanation of what the demand was for and by then they sent it to collections. No responses were ever received or any communication received in nearly a year about the balance owing or an explanation or documentation/support on why.
Very unprofessional and completely useless. Insurance companies are terrible but these guys are trying to set the bar even lower...