Pembridge Insurance Auto Insurance Reviews

Daughter had a hail claim submitted July 25, 2024 and has sent over 40 emails and left messages for the adjuster who just does not respond. My daughter called and asked for someone else to take over her claim, and they said they don't have anyone else. It is now Oct 9, 2024, and she is still waiting for an email or phone call. Ridiculous! Go with another company as I know my daughter will be shopping around after this.

If I could give this company a “no star” rating, I would. They screwed up in every department when I made a claim. Who was at fault (under investigation), lied to me on several occasions, tossed around from 6 different agents who did not know about my claims, forcing me to retell my situation over and over again and then never hearing from that agent again. After terminating my policy, they continued to take payments out, and charging me $50 fee for putting a block payment on my account. They still owe the therapeutic company for sessions. Very unprofessional and mismanaged company. If you want headaches, frustration and sleepless nights — choose this company.

I had both home and auto and upon filling after a huge hailstorm they cranked up premiums around 25% but failed to settle claims unless I renewed. Still have received nothing.

My car was stolen in the April, and yet they did not sort out my case. During these periods a lot of time I was tried to contact through call, voice messages, email but no one answers. This company has unprofessional behavior and is wasting time.

I was involved in an auto accident when the other driver changed lanes into me while they had their wrong signal on and sideswiped my car. I reported my accident online and no one called me back. I had to call them several times over the next week before I could even get a hold of anyone.
When I finally did get a hold of them, all they did was ask what happened. I told them, and they said that it was an “at fault accident” and closed it without any further discussion. (5-min phone call)

I have pictures, witness statements, and it was even recorded via dash cam. All proving that the other person turned into me. They did not ask, want or accept any of the evidence. They are simply lazy and do not care who is actually at fault. They just want their money and do not want to actually do any work for it.

Terrible company that does not care about its clients.

Was involved in a hit and run. I submitted a claim, got a call - had to call much over 15 times over 3 weeks (once or twice a day) to finally get connected to someone: not even the person who had initially called me. Disappointed over all.

There's are a reason Pembridge is cheap. You get what you pay for.
Pembridge penalized me for taking a cash payout instead of fixing my vehicle after submitting a claim where the other driver was at fault. My vehicle is older and it was mainly paint damage; not worth me fixing. Other insurers don't do this.
Another claim they tagged as 50/50 had a net payout of zero because no damage to my vehicle and the other party didn't complete their claim. I find out 3 years later that 50/50 means both parties at fault.
So I have an at fault claim that affects my rates when no money paid out.
Both incidents took way too long to resolve. Claims department is backed up and busy.
Avoid Pembridge at all costs.
Cheap at the start but will cost you in the end.

I had very bad experience and don't fall in to traps of brokers to choose this company, I canceled my car insurance on 5 Oct, after 4 months they didn't reimburse my money which have been taken in summer for first and last deposit of renewal, however I didn't made contact for renewing for current year .

I was hit by another car while at a stop sign. I’ve never really have been injured before. Pembridge insurance adjuster has made my life so difficult. I do not receive responses nor do any of the health care providers ( physios, massage therapist, concussion clinic or eye Neurologist). There is constant barriers put up and delays.
I could never imagine my own insurance treating me like this. I have a care team willing to help me but there are such delays which has not allowed me to return back to work full time.
I am a public health care provider and I would never deny a patient care ever. I am made to feel like I’ve done something wrong.
I called main office requesting change of adjuster or at the very least someone return my call but no one has.
My colleagues and family are in disbelief.

Truck got into an accident 5 months ago. It’s still sitting at the body shop waiting on approval for repairs. It was a third party at fault and they still won’t give approval to fix. 🤬🤬🤬🤬🤬🤬🤬🤬