Economical Insurance Auto Insurance Reviews

I booked insurance with Scoop, all was going okay.
After 1 year, they change my payments to pay for 2 months in advance.
I was paying last transaction 27 February.
Once a sudden, I'm receiving email that my insurance canceled due to non-payment.
I was not sleeping 2 nights to call broker to call economical.
They firstly could not see my transaction.
Then they ignore at all.
2 days in advance, they let me know that I can't drive anymore.
My family from Ukraine came, and I can't help them, I can't help myself, I can't drive to work, I'm in the middle of nowhere.
While my city is bombarded in Ukraine, I'm bombarded here with horrible attitude and 0 help.

Car Insurance - a year ago, I had someone hit my car. The adjuster contacted me and I had to do his job, take all the pictures and send them to him, no one ever looked at my vehicle. I told the adjuster I was not getting my vehicle repaired under insurance until the other person claimed fault for the accident. The adjuster kept trying to pressure me to take my vehicle in to be repaired. I finally had to call my broker to get them off my back. After 3 month it was finally settled. The quote from the body shop was $850.00 but someone sitting at a desk decided it should cost $1150.00 so they gouged another company out of $300.00. New cost for 2024 increase of 16%
Home Insurance - My renewal in Feb. 2024 the cost for the year increased 61.2% for no reason. There were no claims against my insurance. Water damage deductible increased from $500.00 to $2000.00
When I looked at my policy to cancel, I noticed my first payment started March 15 when my policy started Feb. 15. My original broker sold to Economical a few years ago, and I thought nothing changed because my payments came out each month. But somewhere along the way I got ripped off a months' payment for Home and Auto. I have never known any Insurance company to give you Insurance starting one month, but having to pay until the next month.
When I canceled my Home and Auto the papers were signed through DocuSign and the following month (March 15) they took out another payment, it was bad enough having to pay them Feb. 15 and having to pay a new company for the same period. When I contacted the broker, they said they did not receive the forms through email. After a week or so of emails when I said I had enough, and I was going to give all the email including the one returned with the signatures to my Lawyer, and they could deal with him. In the next hour the signed form shower up, they said it was misfiled. On March 15 they took another payment from my account, so the broker was still slow in getting the papers in. I had my bank cancel the transaction and the money put back in my account.
I would not recommend anyone doing business with this company and on your renewal papers check your monthly payment plan. It would have been a rating of 0 if I could have given it.

I needed car insurance for 6 months and now have paid an extra 3 months and they will not send me a form to cancel!!!
I have called twice from Australia and email errors from here. So these criminals are still trying to collect and the vehicle is in storage since November.
What the hell????

They send out a million letters in the mail, ones with the same information. They’ll email you but only 2 weeks after they’ve made the official letter so basically your finding out Information 2 weeks late so they cancel your policy even when you’ve made the payment.

So, the company does not send me my policy, invoice or proof of insurance. Then wait a few months and finally request the proof of insurance slips. Find out I have one last payment still to make but no idea as to how much (3 payment system) anyways I make a payment of $1200 which was apparently $13.80 too little and again with no communication they cancel my insurance. Can't believe that is actually legal but it's been done and their ombudsman was unable or unwilling to help. 20+ years and this is how they treat you there. They want loyalty but don't give any in return. Says a lot about a company. They are overpriced but thought I was paying for something... apparently not.

Not organized, no customer service. They tried 2 times to take money from my account even though I cancelled my policy and they sent me a letter of confirmation that my policy is cancelled!! Bunch of stupid people.

I've never had a claim, I paid what the invoice billing schedule to me to pay and they cancelled me for non-payment because they wanted more money than what they billed me for. If they can't get their billing straight how could they ever get someone's claim looked after? But they will sell me a new policy for an additional $800 per year that sounds more like a scam. Just save yourself the aggravation and stay clear of these frauds.

I cancelled my insurance and still waiting on reimbursement after 2 months. My wife is insured with another insurance company and had an accident and had the best service ever. They called her like 3 times to make sure everything was ok, she didn't have to call them. Pretty bad when you have better service on a claim from one company than you do from Economical when they owe you a small amount for a cancellation. Do yourself a favour and stay away from this Economical as their service is non-existent. I wouldn't want to have to make a claim with these crooks.

I have been covered under insurance for my car for 2 years I received an email in January which I didn't see. Normally papers are sent in the mail for renewal so I was waiting for that. It got closer to the time when my insurance renews and I contacted my broker who then sent the email I failed to see. In the email, it states they will not renew my insurance and the reason being is done to my driving abstract which they went on to explain what is on my abstract. But the funny thing is for the past 2 years the amount of time I have been with this company I have obtained the same driving record that now 2 years later is a problem. But was not an issue when they first took my own as a client. To me, this makes absolutely no sense this is my last year with these infractions on my record and now it's a problem and there not willing to help.

I prefer to pay instalments by VISA and Economical’s phone instructions seem straightforward - until they lose your payment! Having received their letter threatening policy cancellation, I paid by VISA again and contacted our broker, since it’s impossible to reach anyone at Economical. Thankfully, according to our broker, Economical ‘found’ our nearly $700 instalment and credited back to our VISA before the next statement was due. That was in October. In mid-January GM Financial sent us a letter notifying us that Economical had informed them that the insurance on our leased vehicle (my daily car) was CANCELLED as of Jan. 10th! Economical had not informed us or our broker of this important news! If Economical had cancelled insurance on the leased vehicle, logic dictated that it must be cancelled on the 4 other vehicles on the same policy, right?! It took several days to get written assurance from our broker that our vehicles were all covered and even longer for GM Financial to receive confirmation about the leased vehicle. I don’t know whether Economical’s error has impacted our credit rating. Our broker rightly assumes we will want to switch coverage to a different company this year.