Car Insurance Reviews
Meloche Monnex (TD Insurance) Auto Insurance Reviews
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(408 reviews)
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I am so done with this company. Their customer service is atrocious.
Lately any change I have made to my policy has consistently resulted in a mistake made on their part that requires a lengthy telephone to call to resolve.
The person on the phone normally seems annoyingly unconcerned and unapologetic about the poor service and in one of the most recent events this person was a manager/supervisor who was curt and rude leading me to beleive that the companies issues are systemic.
I have been paying just south of $10000 a year for auto and home policies and I am certain I can find a company that is more deserving and appreciative of my business
Well, I've got a quote over the phone from them for 90$/M for the auto insurance. after I received the confirmation, i noticed 100$/M !
When I called them back, they told me "sorry! it was an error but the correct quote is 100$!".
Total conversation time 2 hours (half of this time on hold) and at the end they didn't change anything! Frustrating customer service and no respect.
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Worst company ever to have an auto insurance with. Hidden charges that they add up at the time of the cancellation that they have a hard time explaining !!! I paid my fees in advance and they are charging me 120 dollars as a cancellation fee and 108 dollars as a short-term notice fee? (and this is after giving one month of notice ) comparatively expensive rate. Warning: bad idea to go with them
My ex-wife and I shared a Home-Auto Insurance. So when we separated and changed our addresses I called and they told me I had to cancel my policy, and that my wife had to call to approve it. She did but they just cancelled the auto portion of my insurance. They didn't cancel the home insurance and of course they continued charging me for it.
They never mentioned that I was subject to cancellation fees and the last operator I chat with told me that I would be penalized with a small portion because of cancellation fees. That small portion represents a 70% of my monthly payment. How in the world a 70% is a small portion???
Moreover, they will refund an extra payment they charged me in 2-3 business weeks? So they screwed me up in every way they could.
Stay away from this robbers!!!!
I had my first ever experience with TD insurance in March/April 2016 (after being with them for about 7 years). I have mixed feelings about the process. We purchased the extra "Cost Replacement Solution" for our 2015 vehicle. That vehicle was written off in a not-at-fault accident, and TD provided (over the phone) the reimbursement cost of a new vehicle of the same model and trim level of the car we had. I had already done my research on the cost of a new car, so when it was quoted to me at about $6,000 less than expected I was flabbergasted. After a bit of pressing, I was e-mailed their report they received from our dealership. I was able to see by this we were being cheated by both the dealership and by TD. First, the report shows the cost of the car minus the incentives at the time (which is $3000 off if buying cash). We did not buy the car with cash - we were financing. Incentives for that is $1500 off. Also, for some reason, the salesman at the dealership offered the insurance company the price of the car without the dealer inflation. This is not a price any Joe Blow can walk in off the street and get by the way. Also, we did our own research and the trim level that we had on our car was now rare to find, and there were no colours left of what we wanted. We now had to look at a 2017 model which is even more money.
In the end after trying to get the value back that was equal to the car we just lost, we believe we received a fair deal. But it took a bunch of e-mails and phone calls to get this. All told, we're probably out $2000 on a $27,000 car.
The gentleman we spoke with was a nice enough fellow. I understand that he's trying to get the best deal for TD, but with enough pushing you can get more than the initial quote. Also, I didn't like how pushy TD was about when to return the rental vehicle. I needed a rental until I got a new car, and they were only willing to give me 2 business days. Luckily, we were able to get a new car, and approved for a loan before even paying the other loan off.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
A 4-cylinder car being intentionally rated as a 6-cylinder car. Letters with ownership sent to their office were never responded. Agents were either playing dumb or giving me run-around for the past 9 years. Request for refund of overcharged premium was also ignored. I urge all existing clients to compare quotes with other insurance companies. You will find a better deal somewhere else!
They were good at first and then I was cancelled because I missed a payment by 1 hour.... 1 HOUR!!
They just want money and apparently they have so many customers in line they dont need your money.
I could understand if I didnt pay my insurance but i did and then for them to cancel me because I was a little late? and have no way of making it up to them... garbage.... don't waste your time with these guys. the Government should step in and put a stop to this monopoly that we have to go through just to want to have insurance.
See all the NEGATIVE reviews??
That is there for a reason, go somewhere else.
TD sent my renewal and then subsequent cancellation notice to an incorrect address after I moved. They had missed a digit when I called to let them know about the change of address. I didn't notice the payment hadn't come out of my account until they phoned 3.5 months later to check my address and tell me they had cancelled the policy a month ago. Not allowed to pay and renew without a 30-day application process and increased rate. Also tagged with Non-payment on my record. All of this could have been avoided with a phone call.
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I have been with TD for four years always paid on time, but every year my rates went up. Both my wife and I have clean driving records and have been diving since 1974 and 1978. We drive an 06 Cobalt 10 km a day. This years they want 1934.00 per year. I got other quotes at half the price. So bye bye TD find someone else to rob.
I'm actually trying to pay them money and they can't help but interrupt me, talk over me and show attitude. I try to escalate and the folks in charge send me back to the call centre. Somebody needs to manage their image - their customer service is the worst I've encountered in the industry! I've had policies for over 20 years, so maybe it's time to start looking elsewhere...