Do not get TD auto insurance
by pissed off customer on May 27, 2016
1 out of 5 stars
Car Insurance Reviews
Meloche Monnex (TD Insurance) Auto Insurance Reviews
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(408 reviews)
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TD sent my renewal and then subsequent cancellation notice to an incorrect address after I moved. They had missed a digit when I called to let them know about the change of address. I didn't notice the payment hadn't come out of my account until they phoned 3.5 months later to check my address and tell me they had cancelled the policy a month ago. Not allowed to pay and renew without a 30-day application process and increased rate. Also tagged with Non-payment on my record. All of this could have been avoided with a phone call.
I had auto and home insurance with TD Meloche Monnex more then 6 years. During this period I claimed 4 times. Burglary claim, Car stolen, accident claim, Stone chip. I don't have any issue with them. Also my premium wasn't increased. Excellent customer service. All case was closed very fast. I am very satisfied with them. Few days ago I switched with Belairdirect. Because I got $35 less then TD. Also wasn't any hatchel to cancel my premium, not a single question for cancellation, even no plenty . I don't no how good is belairdirect yet. No claim yet. Anyway I will strongly recommended for TD. But if you are looking for cheap premium then Belairdirect.
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We are with TD Meloche Monnex for last 8 years. We never had a claim, never got a ticket, luckily never had an accident. We also had house insurance with them from last year. I got G licence this year. As per our last conversation our insurance rate suppose to decrease for next year. But We are surprised to see that out rate increase 28/mo for next one yr. When I called they dont have any logical explanation. Even the guy on the phone are telling that there are no logical explanation why its gone up and he is sorry but he can not do anything about it. We have time to accept it or reject it after doing our own math.
This is how they are treating their loyal customer!!
1 - Increase home insurance rates by 70%; I never had a claim in 15 years I was insured with them. I gave them a boot.
2 - My wife called them to report an individual that was writing her vehicle information to avoid a scam. They recorded as an at fault incident - with no recourse. Waiting to give them a big boot .
3 - My car; I gave them a booth.
My recommendation to this company is to hire real professionals to manage risks and stop looking for stupid excuses to hike prices and blatantly disrespecting customers.
Worst company ever to have an auto insurance with. Hidden charges that they add up at the time of the cancellation that they have a hard time explaining !!! I paid my fees in advance and they are charging me 120 dollars as a cancellation fee and 108 dollars as a short-term notice fee? (and this is after giving one month of notice ) comparatively expensive rate. Warning: bad idea to go with them