Meloche Monnex (TD Insurance) Auto Insurance Reviews

The second day of waiting on hold for over 2 hours! I have 3 young kids and cannot dedicate this amount of time to try and speak to someone about a simple coverage question. I will be changing companies as soon as possible. I recommend to take your insurance search elsewhere.

I have been calling TD insurance couple times already for the past couple months because I need to add my daughter to my policy. The average wait time is 3 hours. I had called them last Friday and was on hold for 3 hours and then I had to hang up because I need to go. I'm calling again now while writing this review. And I have been waiting over an hour already still no one picks up the call. Terrible customer service :(

let me hold the phone for more than 1 hour 2 times, not able to reach them, have to change insurance company

I tried over a period of 3 days to get ahold of someone at the company and each time I was on wait for over an hour. The worst customer service ever. So sad. They should focus on improving customer service and wait time. Still waiting. My 4th day of trying. Waiting to cancel. This is unacceptable.

I had requested a callback. Got a call back 25 minutes later that said I was in the queue and number 1. I have been on the call for 56 minutes and waiting to talk to someone. Not sure how much longer I will have to wait.

Very bad customer service, wait for 58 minutes and no nobody answers you. Almost no communications with them.

8:00 am call - Unbelievable - I get in after 20 minutes of waiting and they tell me its the French Branch in Quebec - I called from Ontario, so they transferred me to the Ontario side and 10 minutes in (30 minutes in total now), I am still waiting to talk to a real person...35 minutes now....40 minutes now - as the guy says "Your time is valuable...we will answer your call as soon as possible...We strive for excellence every day - thank you for sharing your comments...please hold for a moment longer...thank you for your understanding". I am at a loss for my understanding...45 minutes now...49 minutes - FINALLY, I get a live person who can't help me and says I need to talk to Customer Service so I am put on hold again...50 minutes & holding....now a different voice comes on to sell the TD Mobile App over & over...bottom line terrible service ! I am being sincere and fair - I give up and will be changing my Insurance provider when my policy runs out. I just wanted some info as to my options to get a windshield stone chip fixed - what if I was in a hospital after a serious car accident and needed advice? (53 minutes and holding) - I get somebody after 54 minutes - guess what I get an agent in Quebec AGAIN and they can't help you if you live in Ontario Ahh!!! Transferred again....55 minutes and holding - the agent came on at 9:02 am - 62 minutes and was really nice but couldn't really help me and wanted to switch me to the Glass Claims department that I had chosen already on the Keypad as an option - avoid this service at all costs unless you have nothing else important in your life to do!

I waited on the phone for 40 min. No one answered despite the recording repeating that they understand my time is valuable. Finally, decided to press 0 to leave a message. Now I find out that they'll return my call within 24 hours.

I have been waiting on line now for over half an hour and they did not pick up my call. Also, They keep increasing your premium each year without any reason and once you call, they say: market dictates this raise.

Tried to call them five days in a row with wait times over 1.5 hours each time and still unable to get a hold of anyone at this poorly operated company. This is extremely unprofessional and inconsiderate of other people's schedules. I was a loyal customer for over 10 years with a clean driving record to date, yet they increase rates for no apparent reason and/or justification. I'm curious to see where my money is going since they don't even have enough personnel to service their customers who are paying them good money for the mediocre service they offer. I will be cancelling my auto insurance with this company and strongly advise anyone looking for any sort of insurance to stay away from this company. They will rob you of your money and purposely not answer any of your phone calls requesting a simple explanation which you have a LEGAL right to as a customer, given that you're paying for their "non-existent" services.