Meloche Monnex (TD Insurance) Auto Insurance Reviews

It has been a good experience with TD Meloche Monnex. The claim line was picked up quickly and the lady was sympathetic and helpful. She booked the body shop / appraisal right away, and arranged the car rental immediately.
When I wanted to switch to a different body shop, the appraiser came right away and all the paper work was provided to me and my mechanic with an hour. The appraiser is knowledgeable, friendly and really efficient.
Only it is a bit hard to reach the adjuster at the first couple of days. I presume it is the time needed for the adjuster to do the investigation. Once the conclusion is made, everything moves really fast.
I have been with this company for 18 years and I am satisfied with their service.

I had my first ever experience with TD insurance in March/April 2016 (after being with them for about 7 years). I have mixed feelings about the process. We purchased the extra "Cost Replacement Solution" for our 2015 vehicle. That vehicle was written off in a not-at-fault accident, and TD provided (over the phone) the reimbursement cost of a new vehicle of the same model and trim level of the car we had. I had already done my research on the cost of a new car, so when it was quoted to me at about $6,000 less than expected I was flabbergasted. After a bit of pressing, I was e-mailed their report they received from our dealership. I was able to see by this we were being cheated by both the dealership and by TD. First, the report shows the cost of the car minus the incentives at the time (which is $3000 off if buying cash). We did not buy the car with cash - we were financing. Incentives for that is $1500 off. Also, for some reason, the salesman at the dealership offered the insurance company the price of the car without the dealer inflation. This is not a price any Joe Blow can walk in off the street and get by the way. Also, we did our own research and the trim level that we had on our car was now rare to find, and there were no colours left of what we wanted. We now had to look at a 2017 model which is even more money.
In the end after trying to get the value back that was equal to the car we just lost, we believe we received a fair deal. But it took a bunch of e-mails and phone calls to get this. All told, we're probably out $2000 on a $27,000 car.
The gentleman we spoke with was a nice enough fellow. I understand that he's trying to get the best deal for TD, but with enough pushing you can get more than the initial quote. Also, I didn't like how pushy TD was about when to return the rental vehicle. I needed a rental until I got a new car, and they were only willing to give me 2 business days. Luckily, we were able to get a new car, and approved for a loan before even paying the other loan off.

Easy to deal with, claims were treated quickly, and best price for the coverage.