Meloche Monnex (TD Insurance) Auto Insurance Reviews

After my car accident TD provided excellent customer service, I was very impressed. However, after my claim was closed and I learned I needed to replace the car seat in my car and that TD would pay for it, it was painful trying to get a hold of my representative. She would either not answer my emails or take forever to get back to me. Customers shouldn’t have to chase down their representatives and hound them for answers via email and/or phone. My experience started great and ended with disappointment. Still, haven’t received payment for the new car seat either!

Have been trying to reach them for 3 days, had to hang up every time due to over 40 minutes on hold. Now at 50 minutes on hold and I am going to have to hang up again. The only conversation now will be to cancel.

3rd time calling in this week. Gave up the last 2 times after waiting on hold for over 1.5 hours. Been a loyal customer for over 17 years and never had any issues with these guys. Seems very odd. I need to add a new car to my existing insurance policy. Pretty sure "Sorry officer, They won't Pick Up" won't get me a pass .. TD, assuming you're reading this; If you're going to make your customers wait that long, at least throw on some decent hold music...

So, when a company reports increased earnings and increased the profit of almost 10% for 2018 and can't even have enough people to answer the phone it makes me wonder what kind of service I'd get if I ever had to make a claim. When I consider the percentage of my take-home pay I have to give this company to insure my motorcycles, cars and house I feel robbed when I am put on hold for over 2 hours to simply add a car to my policy. Yes, call one today 1.5 hours then I had to move on to other things. My second attempt now and I am at 52 minutes. Their prices seem fair and the calls go well when you get them, but I have noticed hold times getting longer every time I call. As customers, we have a legal right to access insurance agents and the products we pay for. Look at the number of complaints about hold times, tell me how that isn't restricting our access! I will be calling around for comparable rates with better service.

Wow, over 2hrs wait call time! I am not exaggerating! Come on TD, show a little love to your customers - who just keep paying monthly without issue, but when we need to change something - no service!

I have had waits in excess of 1 hour 20 minutes both yesterday and today to get my calls answered. Their phone answering service provides no indication of how long the wait might be, and they do not do callbacks (it's difficult to understand why they can't provide a better answering service with the technology that's available today ...perhaps a lack of interest in serving their clients well?) Very disappointed that this is the type of service they are offering, and after many years of being with this company, I will be looking for an alternative source for our insurance on renewal.

When I first called them to get my insurance we barely waited anytime. I recently had a license change and want to update my insurance plan, I have called them three times in the last four days and the hold time in the total of those three calls has been 2 hours and 15 minutes, and I am currently still on hold. They must be experiencing crazy call volumes because I was on hold for an hour the other night with no answer... Ridiculous How much time should it really take for someone to update their insurance...?

TD Insurance is saving me approximately $40 a month from my previous insurance company. I said yes to using the TD driving app on my phone although I really don't want it. I read that it uses a lot of battery and is almost impossible to get a good driving record using the app. You have to call TD to register for this app and get the code. I almost never have a lot of time during the day to sit for over 30-40 min on hold. As of right now I have called 4 times this week and am over 3 hours on hold and counting. My current call is 42:04 on hold and still no answer. This is really frustrating because it is to get a code for an app that does not function properly but want the possibility of lower insurance.

I was with Meloche Monnex for 35 years without incident! I had a bad year after my father's death and wound up with 4 tickets. Meloche sent me a letter cancelling my insurance and only giving me a few days to make alternate arrangements. When I asked for an extension, they declined. After treating me so badly they had the audacity to ask me to return to them when my tickets cleared. I would not ever recommend this company to anybody and would never again use them myself. I had 2 vehicles insured plus my home insurance. I pulled all my insurance and went elsewhere. It turns out Meloche is not very honest. They claim to be cheap and I found much better deals elsewhere even with tickets.

Insurance provided by this company is truly a money-for-nothing scam. They won't explain the reason for things and just use the same stock phrases over and over again instead of (and to avoid) giving you actual explanations. Some reps want to help, but there's always more than one involved and eventually another one will undo this. You might save a bit of money in the short term, but in the long term, it will cost you a lot more. So take your time and money somewhere else.