Meloche Monnex (TD Insurance) Auto Insurance Reviews

Must agree with everyone's comments so far. I have never seen such terrible customer service. Their agents make up information that they do not have answers to, and you get different information from different people. Have a claim in about stolen car, and they just will not reply to my emails or calls. The adjuster called back once and just never tried again even though I left numerous messages. They have the lowest rates I have experienced, but the price reflects the service you get, unfortunately. Very disappointed.

I have been waiting on line now for over half an hour and they did not pick up my call. Also, They keep increasing your premium each year without any reason and once you call, they say: market dictates this raise.

Tried to call them five days in a row with wait times over 1.5 hours each time and still unable to get a hold of anyone at this poorly operated company. This is extremely unprofessional and inconsiderate of other people's schedules. I was a loyal customer for over 10 years with a clean driving record to date, yet they increase rates for no apparent reason and/or justification. I'm curious to see where my money is going since they don't even have enough personnel to service their customers who are paying them good money for the mediocre service they offer. I will be cancelling my auto insurance with this company and strongly advise anyone looking for any sort of insurance to stay away from this company. They will rob you of your money and purposely not answer any of your phone calls requesting a simple explanation which you have a LEGAL right to as a customer, given that you're paying for their "non-existent" services.

So, when a company reports increased earnings and increased the profit of almost 10% for 2018 and can't even have enough people to answer the phone it makes me wonder what kind of service I'd get if I ever had to make a claim. When I consider the percentage of my take-home pay I have to give this company to insure my motorcycles, cars and house I feel robbed when I am put on hold for over 2 hours to simply add a car to my policy. Yes, call one today 1.5 hours then I had to move on to other things. My second attempt now and I am at 52 minutes. Their prices seem fair and the calls go well when you get them, but I have noticed hold times getting longer every time I call. As customers, we have a legal right to access insurance agents and the products we pay for. Look at the number of complaints about hold times, tell me how that isn't restricting our access! I will be calling around for comparable rates with better service.

Very poor customer service. If you need them, the system puts you on hold for an hour before an agent comes to talk. The worst experience ever. Prices are high too. I'll go back to my previous insurer.

Have never had a wait time under an hour. Can't do anything at physical locations. Premiums are more expensive than other insurance providers. This company should be sued.

I called Meloche Monex (TD Insurance). The wait time was 2 hours and 8 minutes, yes its true. Though the insurance premium is lowest in the market but looks like services are also worst. I suggest that the federal government should stop such insurance companies from doing business / issuing new insurance policies as they do not have sufficient infrastructure in place.

I've had my house and auto insurance with them for 25 years maybe more. In all that time I've had one auto claim some 11 years ago and no home claims. I was not at fault but my car was totalled. The claim was settled satisfactorily with speed and politeness. Nor did my rates go up beyond the usual creepage. A recent matter, not even involving a claim, has made me decide to leave this company. I had to purchase a car out of the province of my residence when my old one was beyond reasonable repair costs. First, they told me the maritime branch could still insure me but with a 60 % premium. I was willing to pay because it would only be for a few months. Then they came back and said they could not insure me and that I would have to be insured by their Ontario branch. That auto insurance was 85% more than I had been paying. Because they do not consider the Ontario and Maritme branches the same company and my home was insured with the Maritime branch my house insurance also went up 18%. I was not pleased but again considered it a temporary matter until I had my plates changed back in several months. I decided I would change insurance companies if they did not return me to close to the previous status quo to both house and auto. I asked them to send the policies to a temporary mailing address for me to review. But they got the address wrong. So I had to phone them to correct that and make sure future mailings went to my home address. Tried a couple of times but I could not wait more than 15 minutes to get a person. Then one day I got to a person within minutes... By not listening, just like the individual who did not get the address right, she turned what should have been a simple matter into something very complicated. She kept cutting me off and would not let me speak my mind. She had the gall to threaten to hang up if I did not calm down when she was the one escalating matters. I should have said, "You know what? It doesn't matter. I'll be changing insurance companies in the next few months," and then hung up. They'll be losing a good client. Never any problems with payment and only one claim in 25 years. She was the straw in a series of events. I do not want to be insured by a company that employs someone like her. She's a bully with psychological issues; the need to be right and a lack of genuine empathy. (I have a Ph.D. in psychology and worked in a psychiatric facility). They also lost my father a few years back. He never made any claims. But they were making mistakes with billing and he got tired of calling them up after they kept making the same mistakes over and over again.

Terrible company. I have used TD Meloche Monnex for 4 years for my car insurance and after doing some research I found out I was paying extremely more than what I should have been ($1300 more). Each new term my premium would increase (I have never been in an accident) and when I would call to ask why they would give me some nonsense excuse. Not to mention trying to contact someone would take at least an hour. Yesterday I was put on hold for 2 hours and 56 minutes (I have proof). I've never been so disappointed with a company in my life. So unless you want to spend half of your day waiting on hold to speak to a representative, OR don't mind paying way more than you should be paying...don't use TD Meloche Monnex. Just read the reviews, they don't lie! ps. Thank you to the representative who cancelled my policy for me and completely understood my frustrations with the company.

I was with Meloche Monnex for 35 years without incident! I had a bad year after my father's death and wound up with 4 tickets. Meloche sent me a letter cancelling my insurance and only giving me a few days to make alternate arrangements. When I asked for an extension, they declined. After treating me so badly they had the audacity to ask me to return to them when my tickets cleared. I would not ever recommend this company to anybody and would never again use them myself. I had 2 vehicles insured plus my home insurance. I pulled all my insurance and went elsewhere. It turns out Meloche is not very honest. They claim to be cheap and I found much better deals elsewhere even with tickets.