Meloche Monnex (TD Insurance) Auto Insurance Reviews

You can't get through to them to ask them any questions.

They leave you hanging and you can't get through to ask questions.

Good value for the money, but totally NOT accessible; especially when you need them.

They really need to fix their "Call Centre" CRM program!

That's their biggest downfall.

So, when a company reports increased earnings and increased the profit of almost 10% for 2018 and can't even have enough people to answer the phone it makes me wonder what kind of service I'd get if I ever had to make a claim. When I consider the percentage of my take-home pay I have to give this company to insure my motorcycles, cars and house I feel robbed when I am put on hold for over 2 hours to simply add a car to my policy. Yes, call one today 1.5 hours then I had to move on to other things. My second attempt now and I am at 52 minutes. Their prices seem fair and the calls go well when you get them, but I have noticed hold times getting longer every time I call. As customers, we have a legal right to access insurance agents and the products we pay for. Look at the number of complaints about hold times, tell me how that isn't restricting our access! I will be calling around for comparable rates with better service.

I was with Meloche Monnex for 35 years without incident! I had a bad year after my father's death and wound up with 4 tickets. Meloche sent me a letter cancelling my insurance and only giving me a few days to make alternate arrangements. When I asked for an extension, they declined. After treating me so badly they had the audacity to ask me to return to them when my tickets cleared. I would not ever recommend this company to anybody and would never again use them myself. I had 2 vehicles insured plus my home insurance. I pulled all my insurance and went elsewhere. It turns out Meloche is not very honest. They claim to be cheap and I found much better deals elsewhere even with tickets.

Their rates keep going up and I rarely drive as I am a retiree with an immaculate driving record. I just don't get it!

My ex-wife and I shared a Home-Auto Insurance. So when we separated and changed our addresses I called and they told me I had to cancel my policy, and that my wife had to call to approve it. She did but they just cancelled the auto portion of my insurance. They didn't cancel the home insurance and of course they continued charging me for it.

They never mentioned that I was subject to cancellation fees and the last operator I chat with told me that I would be penalized with a small portion because of cancellation fees. That small portion represents a 70% of my monthly payment. How in the world a 70% is a small portion???

Moreover, they will refund an extra payment they charged me in 2-3 business weeks? So they screwed me up in every way they could.

Stay away from this robbers!!!!

A 4-cylinder car being intentionally rated as a 6-cylinder car. Letters with ownership sent to their office were never responded. Agents were either playing dumb or giving me run-around for the past 9 years. Request for refund of overcharged premium was also ignored. I urge all existing clients to compare quotes with other insurance companies. You will find a better deal somewhere else!

I had been with TD since 2001 (so over 12 years).
At first my auto rates were very reasonable.
But noticed that my rates have been going up for the last few years.
I'm in my late 30's, have home insurance with them, have had a clean record for over 9 years (my only accident was in 2004 and was a both at fault accident, but has since been wiped off my record). I don't drive anything fancy or racy. Yet this year's renewal went up over 15%. When I called, the customer rep had no answer, only to say, it might be the car you drive.
So I have since left, as I used a insurance broker who found me another company 45% less!
I have since moved both my home and auto insurance over.

Long term customer with Meloche (over 10 Year). My wife and I are both over 50, no at fault accidents in over 30 years of driving and both have clean records. We have two cars and our home insured with TD. Rates were reasonable but over the past few years have noticed rates creaping up even though we have never made claims. We have been in the same home for 30+ years with no claimes and our insurance went up 25%. I complained and they knocked it down by 10%. I sold one of my cars as we no longer need it and they raised the insurance cost of my single car by 32%. I have called 4 other insurance companies to get quotes and rates are 40% lower with the same coverage. I will be cancelling my car insurance and will shop around for my home insurance.