Meloche Monnex (TD Insurance) Auto Insurance Reviews

Do business with them if you have plenty of time to waste on hold. Average 45 mins every time you call and same old reply " due to higher call vol". I usually do not write reviews but today I have been holding the line for 2 hrs and 25 mins ( will be happy to share the screenshots) but no one picked up yet. If you don't value my time and 18 years of loyalty then you DO NOT deserve my business. Moving my business elsewhere.

What's wrong with TD insurance, I called 3 times this week, each time wait 2 hours, still no one picks up the phone, nobody has more than 2 or 3 hours to wait for a phone call, I gave up each time, my premium increase a lot this year, I need to talk to them. I think I need to change insurance company instead.

I had been with Liberty Mutual for years before they left Alberta and sold to TD Insurance. For the first few years, TD was decent in their service and rates. However, service, wait times, and insurance premiums have become unrealistic. While we have a newer driver in the family, the rest of us have zero accidents, hold professional driver's licenses, and no penalties. While we hoped that after dealing with this "company" for almost 35 years, we hoped the poor customer service and long wait times we started to experience within the second year was just a phase. We were prepared for the additional cost of adding a new driver still on her GDL, our insurance premiums continued to climb despite multi-vehicle and no claims. After being with "this" company for 35 years, we decided to explore other insurance companies, and after finding one that insured us for the 3 we currently have with TD, added a fourth vehicle and still walked away saving $150/year. When trying to cancel the insurance, had to wait on hold for 1h10min, and they still wouldn't cancel the insurance without talking to my husband?! We've been on the same policy for 25 years! Then to top the delight in dealing with them off, after paying our premium for May of $460, three days later, they are graciously giving me $54 back... So, after this many years, I am so truly sad at what use to be a decent, competitive company that recognized long term clients and was easy to deal with, become another money-grabbing, do whatever they can to make it difficult for their clients to deal with them. Save your money and time and take it from a former VERY loyal client, there ARE many other fantastic options out there.

Never use them. I called in regards to my upcoming renewal and was told it was not processed yet. I was also told my payment date would be pushed back to reflect their late release of my paperwork. 2 and a half weeks later I received my paperwork, informing me the payment date was the same. I called in to see about pushing it back and was informed it was locked in THE DAY I CALLED to inquire about my payment. I was unable to secure the payment on the scheduled date but cancelled my policy due to their poor customer service anyway. They admitted their fault and offered reimbursement for the NSF fees. I was promised it would be deposited the following Monday. Monday came, no deposit. I called back and was informed that they had actually mailed cheques out. Nearly 2 weeks later, I'm still waiting. I call today to be told it would be a 2 to 3 week process to cancel the cheques and deposit the money directly. They also owe me $180 from my policy cancellation, but I'm not holding my breath on that.

I got insurance from TD because I got a “discount” from work. They told me it will be 375$ Canadian and I thought that’s a fair price because I’m a very young driver with no experience and I have a brand new financed car. I couldn’t afford the insurance, so I went to RBC and they gave me car insurance for 170$!!! I can’t believe I got ripped off like this. Also, they charge a CRAZY cancellation fee of 470$!! Which I was not informed about and they claim that the insurance is for one year which I was not informed about EVER. Shame on them for this ripoff!

The company said they could only process one transaction per day, and considered the cancellation of an auto renewal 2 months in the future my "one transaction". This is causing a huge headache for picking up my new car and transferring the insurance. Echoing other sentiments on this feed, customer service representatives are no well equipped and can't answer simple questions including "what is the cancellation fee" without a 20-minute hold and conversation with another department. Even if they are a few dollars less than the competition, I strongly advise against this company.

I just cancelled my insurance today after being with TD for 2 years. They charged me exactly $375.68 for 11 days of coverage when my monthly payments were only $267.84. I never made one claim, I have a clean driving record with no traffic tickets and my only downfall is living in Brampton. I found a cheaper rate with better coverage from Desjardins Insurance. TD has no loyalty and they are competitive only in your first year, so you're better off switching after your year is up. Talking to the service agents on the phone and asking how $375 for 11 days was hilarious... Insurance companies are a scam unless you make a claim or for those that choose to scam them first. If you have a clean record and find a better price somewhere else - be prepared to get stiff-armed by a company that is purely "profits before people".

I'm an engineer. Have a home and 3 cars in Ontario. Took contract engineering position in BC. Bought a truck in BC for the 2yr contract and got a BC drivers licence. My wife still lives in the home in Ontario and all the cars are there. I come back once a month for 5 days. MM cancelled the insurance on the cars in my name after 20 yrs because I no longer have an Ontario drivers licence. The agent said I wasn't allowed to drive in Ontario.

I had been a loyal auto insurance and home insurance customer for 10+ years. I had a recent incident where I got a ticket but otherwise a clean record. TD called to let me know they have declined me for renewal. They said it was a major ticket and they cannot insure me any longer. They wouldn't even discuss the issue. Oh and this is almost a year post the ticket I received and just 2 months before my insurance expires.

If I could give this company a worse rating than 1 star, I would. Today I waited on hold for a total of 3 hours to talk to someone. Initially, I waited for one hour, then the representative put me on hold again while trying to connect me to an agent and hung up on me. I called back and waited another 2 hours and I got frustrated and hung up. I called back again and finally got through to someone after 5 minutes. Usually, I wouldn't wait this long to talk to someone but I needed to cancel my policy before it renewed. The manager was apologetic and offered $25 gift card for the hassle. That was all they could offer. I suggested that they have a call back feature on their phone line if customers are on hold for more than 5 minutes. They said they would look into it. I've been a customer for a few years complaining about the same issue many times and they have never dealt with this issue. I would not recommend this company.