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Meloche Monnex (TD Insurance) Auto Insurance Reviews

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(408 reviews)
Meloche Monnex (TD Insurance)
1.6 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
20.0%
Agent/rep availability
20.0%
Agent/rep callbacks
20.0%

Top negative trending topics ?

Rates at renewal
40.0%
Rates competitiveness
40.0%
Renewal experience
40.0%
Agent/rep availability
20.0%
Agent/rep callbacks
20.0%
App to track driving
20.0%
Cancellation experience
20.0%
Claim - windshield/glass
20.0%
Policy changes experience
20.0%
Rates for good drivers
20.0%
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(6)
Tags
Agent/rep callbacks (2) App to track driving (1) Billing/payments (6) Cancellation experience (7) Claim - adjuster (1) Claim - repair shop (1) Complaints/ombudsman (1) Discounts, deals, rewards (2) Insurance Rates, Prices (8) On-hold times/transfers (1) Online quoting (1) Parking/pausing policy (1) Phone wait times (11) Policy changes experience (2) Policy coverage (4) Rates at renewal (1) Rates for bad drivers (1) Rates for good drivers (4) Rates in bundle (3) Renewal experience (1) Website experience (2)
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To Avoid

by Sabrina U on Aug 24, 2020
2 out of 5 stars

The worst customer service experience ever! Every time I called I had to wait 2 hours. The agents always hung up the line and I always had to call back and wait the 2-hour queue. So unreliable. I had a claim issue. They never kept me posted with the claim.

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Review topics
Claim - adjuster Phone wait times