Meloche Monnex (TD Insurance) Auto Insurance Reviews

With TD 4 years now. Every time I try to call is agony. Fastest time yet to talk to someone was 45 minutes. Most times it takes 90 minutes. Today I was trying to call to remove a vehicle from my policy and replace it with another. I started calling at 11:54 am and finally got to talk to someone to make the change on my policy at 6:16 pm. Multiple times after waiting on hold for 45 - 60 minutes the hold music would stop and shortly after the call would disconnect. Once was an hour and 56 minutes when the call was cut. If you ever get to talk to someone they are very friendly and helpful but the wait time to speak with someone is ludicrous. I'll be going elsewhere when the policy is due for renewal.

I have tried contacting TD insurance several times and have waited for more than an hour each time. So I tried to sign up for online and got a message twice that it could not be done and to call an 1800 number and am back on hold forever. What gives this company? This is horrible customer service.

I have been a client for over 18 years and I can't believe I am waiting on the line for over 3.5 hours so far to reach customer service for my renewal policy. I even opted for them to call me back in priority sequence and when the automated attendant called back thinking they are available, the system would not recognize my selection to speak to an agent and called back 3 times not transferring me. This is so screwed up. I have all my insurance business with TD Meloche and with this experience, I am now looking for new providers. This is ridiculous.

I tried to call TD Meloche Monnex this week and each time the wait time was ridiculous. I am currently on hold with them now for almost 3 hours and still have not talked to anyone! This is so frustrating! If there was a 0 zero this would be more appropriate than a 1 star for customer service.

I was on hold for 4 hours yesterday, 4 hours today. No one pick up the call. Have to change insurance company.

I called to change my address with them when we moved. They sent me a new policy package, but forgot to add in the pink insurance card with my updated address. Tried their online website to request a new insurance card, but after several weeks I hadn't received it. I called them and waited over an hour to speak to someone. They said they could send me a new insurance card in the mail with our new address on it. Great, problem solved. It arrived a few days later, only for me to find out that the pink insurance card had my previous address on it and not my new address (even though they mailed it to my new address), basically rendering it useless to me. I have been on hold with them for the past hour and twenty minutes waiting to get this resolved again. Likely the last time I call them until I go to cancel when my policy is up for renewal.

Impossible to reach. I have been on hold for 3.5 hours over 2 days. First call I was on hold for 2 hours at which point I had to hang up due to other commitments. So far 1.5 hours today and still waiting. Feel like they are taking advantage of me - great when they signed me up but now can't reach them. All I want to do is add my new car to my policy. This is insane, Really regret using TD Insurance - and I am a TD employee! Should have stayed with my broker.

I have been holding now for 1 hour and 37 minutes to get an email address that could have easily been posted on there website. Do they have anyone there to answer the calls coming in. I am doing this for work and have the time sort of - if I was there client and treated like this I would be finding somewhere else fast. They must be selling car insurance well below market value to keep any kind of customer base.

2.5 hours and waiting ... is there only one person answering the phones over there? While I am on hold I am getting quotes from other providers so that when they finally answer, I can just say cancel my multiple car and home policies - thanks for valuing my time.