Meloche Monnex (TD Insurance) Auto Insurance Reviews

I have been on hold now for 2 hours and still waiting. Also tried calling over the last few weeks. Gave up after holding for over an hour. They don’t even offer an option to leave your number for a callback.

I’m writing this while on hold 50 min now. Terrible customer service, random rate increases. I’m shopping for my business enough is enough.

Before accepting their services, try calling them to see how long you will be put on hold. I am been with them now for several years, and lately, the service is awful. Be ready to wait more than 40 minutes on the phone before getting through to an agent. Totally, not acceptable for a service-oriented business. Can you see yourself waiting for 45 minutes at an accident site to get some help? Stay away!

I have been on hold for 30 minutes, with the most annoying 25-second guitar riff repeating over and over and over. I feel that I pay too much for my insurance to spend this much time on hold. At the next opportunity, I will switch to another insurance company, and I will find one that has an automatic call-back system.

No one answer phone. Calling for a couple of times, hand up after waiting for 30minutes.

It's the second time I have to hang up because I am running out of time. On each occasion, I was placed on hold for over one 1 hour.

For the second time, I have been left on hold indefinitely. There is no excuse for this. They advise they are training people to handle customer service but one is left with the feeling that they just don't want you making any enquiries in person. I want to speak to an agent regarding my renewal but based on this lack of interest in my business and lack of respect for my time, I think it's worth looking for an alternative.

What's wrong with TD insurance, I called 3 times this week, each time wait 2 hours, still no one picks up the phone, nobody has more than 2 or 3 hours to wait for a phone call, I gave up each time, my premium increase a lot this year, I need to talk to them. I think I need to change insurance company instead.

I needed a new windshield for my Ford F-150. I was unable to get in touch with Meloche Monex on Friday before I booked an appointment with repair shop on Monday. On Monday while my truck was in to have the windshield replaced I called Meloche Monnex four times; on hold for over 20 minutes each time. I finally left a message; no call back. I ended up paying for the windshield and now have to find a way to submit the claim. There is no fax number nor is there a claims e-mail address on the website. This is terrible service. I guess I will have to send the claim in the mail.

I've been trying to reach TD Meloche Monnex insurance at least five times in the past two weeks. I've given up after waiting for a very long time I've been with this company for 26 years and have never had issues until now and I need to reach someone regarding my policy... What's going on?