Meloche Monnex (TD Insurance) Auto Insurance Reviews

You can't get through to them to ask them any questions.

They leave you hanging and you can't get through to ask questions.

Good value for the money, but totally NOT accessible; especially when you need them.

They really need to fix their "Call Centre" CRM program!

That's their biggest downfall.

I had an important question about my auto policy. Called numerous times but no one ever answers. First time was on hold for over 53 minutes before I hung up. Called multiple calls well over 30 minutes on hold before hanging up. Never got through. Complained online with no response.

I cannot imagine if you had to make a claim or had an injury. Seeking a new insurance company.

Had a claim in April with no deductible. Got a call in September that they want to collect 450$ deductible, asked why what happened they said that I must pay it like it or not. I asked the manager but I was told that I won't have a deductible and she didn't care and said if I don't pay it that they will send it to collections. That is the service you will get if you sign car/home insurance with them. STAY AWAY!

I was on hold for 45 minutes before I had to hang up so that I could get back to work. What is going on?

Never had a claim before. Did not know what's it like to be in pain, if your insurance company, don't answer your call, leaving 100 voice mail. Even supervisor doesn't exist. The best answer was - if I did not go to work I wouldn't have an accident, so people please don't drive a car, don't go to work, period. Are you for real an adjuster or joker, or whatever they just hired you to bully people?

Waiting endlessly has been happening more and more...this level of call volume is not an 'unusual' event anymore, as claimed. Out of spite, I'm maintaining my line in the queue - now at 3 hours!!! A certain volume of business requires a certain number of people, and if you won't adjust your staffing levels we'll have to take our business elsewhere. That will put your staffing back into balance, won't it?

Yesterday I called and waited for 2 hours until the office closed and cut me off from the line. Now I am waiting for another 1.5 hours and came up to see so many people having the same experience as me. Not know how long have to wait to get an agent.

Please institute a Call Back system like Bell. Waited over an hour and finally gave up in frustration listening to that short loop of ‘music’.

I am presently waiting on the phone for the Toronto Office. I called 3 times today; the second time was because I ran out of battery on my phone after 55 minutes waiting. The second time I call the Montreal Office, hoping they would transfer me easier. I waited another 50 minutes then my phone died. I am waiting for 56 minutes now on the 3rd call for Toronto. Hey guys! Wake-up. Does not make senses at all if you want to keep going and make business ...

3 auto policies and 3 home policies. Tried to contact customer service for 3 days, no one answers the phone. I am now on hold for 4 hours...