Meloche Monnex (TD Insurance) Auto Insurance Reviews

The waiting time on the phone for every single call is over 50 min. Yesterday, I waited for 55 min before someone answers my phone. Today (currently I am on the phone waiting for an answer.) I have been waiting for 52 min already. The price keeps going up. I will switch out shortly.

I have two cars and I switch them every once a while. All was fine until this April. I noticed it took me at least 1 hour to get to talk to a representative. Sometimes it suddenly cut off and I had to start all over again to spend another one hour! I even thought I was on the blacklist! After reading all those comments I realized all customers are receiving the same service. Does TD insurance management team really look at this website? Or they never care about it?

Waiting like forever, worst experience! Rating 0 because that is what you deserve!

After submitting my number for callback and waiting on hold for 3 hours I hung up the phone. 2 hours after I hung up, I received a call back saying that I was next. I've been on hold for 45 minutes!!! You've got to be kidding me.

I have been on hold now for 2 hours and still waiting. Also tried calling over the last few weeks. Gave up after holding for over an hour. They don’t even offer an option to leave your number for a callback.

I’m writing this while on hold 50 min now. Terrible customer service, random rate increases. I’m shopping for my business enough is enough.

Before accepting their services, try calling them to see how long you will be put on hold. I am been with them now for several years, and lately, the service is awful. Be ready to wait more than 40 minutes on the phone before getting through to an agent. Totally, not acceptable for a service-oriented business. Can you see yourself waiting for 45 minutes at an accident site to get some help? Stay away!

I have been on hold for 30 minutes, with the most annoying 25-second guitar riff repeating over and over and over. I feel that I pay too much for my insurance to spend this much time on hold. At the next opportunity, I will switch to another insurance company, and I will find one that has an automatic call-back system.

No one answer phone. Calling for a couple of times, hand up after waiting for 30minutes.

It's the second time I have to hang up because I am running out of time. On each occasion, I was placed on hold for over one 1 hour.