Meloche Monnex (TD Insurance) Auto Insurance Reviews

I got insurance from TD because I got a “discount” from work. They told me it will be 375$ Canadian and I thought that’s a fair price because I’m a very young driver with no experience and I have a brand new financed car. I couldn’t afford the insurance, so I went to RBC and they gave me car insurance for 170$!!! I can’t believe I got ripped off like this. Also, they charge a CRAZY cancellation fee of 470$!! Which I was not informed about and they claim that the insurance is for one year which I was not informed about EVER. Shame on them for this ripoff!

After being with TD for 7 years and having multiple cars and home insurance policies with them, they increased my insurance premiums 28% from the first year with no changes (i.e. no accidents, tickets etc).

Was in a no-fault claim. Car wrote off because they valued car incorrectly comparing to the wrong vehicle. After three days told to return rental per 'my' policy, even though other insurance covered it. No car for months, as a result, lost a job, missed mortgage payment, no access to the grocery store as live 35 minutes from town. 2 months isolated without transportation. TD would not advocate for me or cover me and this was after 30 years of paying into car insurance with no claims.

I had a quote done by someone who was a new hire. The price was really high under Ryerson, so I decided not to go with it. Then the guy called me back from a blocked number and said the manager approved for lower rates if I answer some questions about McMaster. All I had to do was pay $500. This really weirded me out, so I decided not to trust it. TD to me is selling my information. Even the manager's name he gave me was weird, shady. I am like that is so shady I ain't getting myself into that.

I got a quote on the phone from Tony at the Halifax office. He was able to find my previous information quickly and provided me with excellent information on the type of policy I would need. When I called back to instate the actual policy, the new agent, Jason was unable to find my information and said that the policy I was offered by Tony was not even a valid policy. He insulted his coworker, Tony, and seemed really immature to deal with. I ended up telling Jason that I had no confidence in his abilities and that I should take my business elsewhere. He responded angrily that it was a good idea. Needless to say that I am taking my business somewhere else.

The company said they could only process one transaction per day, and considered the cancellation of an auto renewal 2 months in the future my "one transaction". This is causing a huge headache for picking up my new car and transferring the insurance. Echoing other sentiments on this feed, customer service representatives are no well equipped and can't answer simple questions including "what is the cancellation fee" without a 20-minute hold and conversation with another department. Even if they are a few dollars less than the competition, I strongly advise against this company.

I will NEVER get insurance from them again!! Every time I call, I’m waiting minimum an hour. I’ve had to call MANY times for a rental car that I was told “will be covered until the claim is done”, the rental company was calling every day asking if I was bringing it back. I was charged for another month of insurance and I don’t even have a vehicle anymore due to the accident. Not at all organized and very unprofessional. They need to get their act together.

I just cancelled my insurance today after being with TD for 2 years. They charged me exactly $375.68 for 11 days of coverage when my monthly payments were only $267.84. I never made one claim, I have a clean driving record with no traffic tickets and my only downfall is living in Brampton. I found a cheaper rate with better coverage from Desjardins Insurance. TD has no loyalty and they are competitive only in your first year, so you're better off switching after your year is up. Talking to the service agents on the phone and asking how $375 for 11 days was hilarious... Insurance companies are a scam unless you make a claim or for those that choose to scam them first. If you have a clean record and find a better price somewhere else - be prepared to get stiff-armed by a company that is purely "profits before people".

I'm an engineer. Have a home and 3 cars in Ontario. Took contract engineering position in BC. Bought a truck in BC for the 2yr contract and got a BC drivers licence. My wife still lives in the home in Ontario and all the cars are there. I come back once a month for 5 days. MM cancelled the insurance on the cars in my name after 20 yrs because I no longer have an Ontario drivers licence. The agent said I wasn't allowed to drive in Ontario.

Their initial response to a claim is helpful and efficient. They will pay invoices from their business partners, such as body shops, quickly and without question, even when, as in one case, the invoice was fraudulent. Their handling of repair claims is satisfactory as far as the policyholder is concerned. The picture changes when they have to make a payment to the policyholder, and it can take months of haggling and even legal threats to reach an acceptable settlement. They drag out their responses, presumably with the intention of wearing down the policyholder, and their staff give the impression that they there to defend the company rather than help the client. Their process for assessing the replacement value of a stolen or totalled car is bizarre. It would be irresponsible to recommend them to anyone.