Meloche Monnex (TD Insurance) Auto Insurance Reviews

For the second time, I have been left on hold indefinitely. There is no excuse for this. They advise they are training people to handle customer service but one is left with the feeling that they just don't want you making any enquiries in person. I want to speak to an agent regarding my renewal but based on this lack of interest in my business and lack of respect for my time, I think it's worth looking for an alternative.

Very bad customer service, wait for 58 minutes and no nobody answers you. Almost no communications with them.

8:00 am call - Unbelievable - I get in after 20 minutes of waiting and they tell me its the French Branch in Quebec - I called from Ontario, so they transferred me to the Ontario side and 10 minutes in (30 minutes in total now), I am still waiting to talk to a real person...35 minutes now....40 minutes now - as the guy says "Your time is valuable...we will answer your call as soon as possible...We strive for excellence every day - thank you for sharing your comments...please hold for a moment longer...thank you for your understanding". I am at a loss for my understanding...45 minutes now...49 minutes - FINALLY, I get a live person who can't help me and says I need to talk to Customer Service so I am put on hold again...50 minutes & holding....now a different voice comes on to sell the TD Mobile App over & over...bottom line terrible service ! I am being sincere and fair - I give up and will be changing my Insurance provider when my policy runs out. I just wanted some info as to my options to get a windshield stone chip fixed - what if I was in a hospital after a serious car accident and needed advice? (53 minutes and holding) - I get somebody after 54 minutes - guess what I get an agent in Quebec AGAIN and they can't help you if you live in Ontario Ahh!!! Transferred again....55 minutes and holding - the agent came on at 9:02 am - 62 minutes and was really nice but couldn't really help me and wanted to switch me to the Glass Claims department that I had chosen already on the Keypad as an option - avoid this service at all costs unless you have nothing else important in your life to do!

Must agree with everyone's comments so far. I have never seen such terrible customer service. Their agents make up information that they do not have answers to, and you get different information from different people. Have a claim in about stolen car, and they just will not reply to my emails or calls. The adjuster called back once and just never tried again even though I left numerous messages. They have the lowest rates I have experienced, but the price reflects the service you get, unfortunately. Very disappointed.

I waited on the phone for 40 min. No one answered despite the recording repeating that they understand my time is valuable. Finally, decided to press 0 to leave a message. Now I find out that they'll return my call within 24 hours.

I have been waiting on line now for over half an hour and they did not pick up my call. Also, They keep increasing your premium each year without any reason and once you call, they say: market dictates this raise.

Tried to call them five days in a row with wait times over 1.5 hours each time and still unable to get a hold of anyone at this poorly operated company. This is extremely unprofessional and inconsiderate of other people's schedules. I was a loyal customer for over 10 years with a clean driving record to date, yet they increase rates for no apparent reason and/or justification. I'm curious to see where my money is going since they don't even have enough personnel to service their customers who are paying them good money for the mediocre service they offer. I will be cancelling my auto insurance with this company and strongly advise anyone looking for any sort of insurance to stay away from this company. They will rob you of your money and purposely not answer any of your phone calls requesting a simple explanation which you have a LEGAL right to as a customer, given that you're paying for their "non-existent" services.

What's wrong with TD insurance, I called 3 times this week, each time wait 2 hours, still no one picks up the phone, nobody has more than 2 or 3 hours to wait for a phone call, I gave up each time, my premium increase a lot this year, I need to talk to them. I think I need to change insurance company instead.

I needed a new windshield for my Ford F-150. I was unable to get in touch with Meloche Monex on Friday before I booked an appointment with repair shop on Monday. On Monday while my truck was in to have the windshield replaced I called Meloche Monnex four times; on hold for over 20 minutes each time. I finally left a message; no call back. I ended up paying for the windshield and now have to find a way to submit the claim. There is no fax number nor is there a claims e-mail address on the website. This is terrible service. I guess I will have to send the claim in the mail.

I've been trying to reach TD Meloche Monnex insurance at least five times in the past two weeks. I've given up after waiting for a very long time I've been with this company for 26 years and have never had issues until now and I need to reach someone regarding my policy... What's going on?