Meloche Monnex (TD Insurance) Auto Insurance Reviews

I tried to call TD Meloche Monnex this week and each time the wait time was ridiculous. I am currently on hold with them now for almost 3 hours and still have not talked to anyone! This is so frustrating! If there was a 0 zero this would be more appropriate than a 1 star for customer service.

I was on hold for 4 hours yesterday, 4 hours today. No one pick up the call. Have to change insurance company.

There’s ALWAYS long wait for an agent. I tried to make a change yesterday but I gave up as I couldn’t stay on line for more than an hour, and today I’ve been on hold for 40 mins now while I’m writing this review. Last time I called in I was told now it’s a peak season, however, if they’re aware of it why not hire more people? Why not improve it? Horrible customer service will cancel policy upon renewal.

The second day of waiting on hold for over 2 hours! I have 3 young kids and cannot dedicate this amount of time to try and speak to someone about a simple coverage question. I will be changing companies as soon as possible. I recommend to take your insurance search elsewhere.

I have been calling TD insurance couple times already for the past couple months because I need to add my daughter to my policy. The average wait time is 3 hours. I had called them last Friday and was on hold for 3 hours and then I had to hang up because I need to go. I'm calling again now while writing this review. And I have been waiting over an hour already still no one picks up the call. Terrible customer service :(

I called to change my address with them when we moved. They sent me a new policy package, but forgot to add in the pink insurance card with my updated address. Tried their online website to request a new insurance card, but after several weeks I hadn't received it. I called them and waited over an hour to speak to someone. They said they could send me a new insurance card in the mail with our new address on it. Great, problem solved. It arrived a few days later, only for me to find out that the pink insurance card had my previous address on it and not my new address (even though they mailed it to my new address), basically rendering it useless to me. I have been on hold with them for the past hour and twenty minutes waiting to get this resolved again. Likely the last time I call them until I go to cancel when my policy is up for renewal.

let me hold the phone for more than 1 hour 2 times, not able to reach them, have to change insurance company

Impossible to reach. I have been on hold for 3.5 hours over 2 days. First call I was on hold for 2 hours at which point I had to hang up due to other commitments. So far 1.5 hours today and still waiting. Feel like they are taking advantage of me - great when they signed me up but now can't reach them. All I want to do is add my new car to my policy. This is insane, Really regret using TD Insurance - and I am a TD employee! Should have stayed with my broker.

I have been holding now for 1 hour and 37 minutes to get an email address that could have easily been posted on there website. Do they have anyone there to answer the calls coming in. I am doing this for work and have the time sort of - if I was there client and treated like this I would be finding somewhere else fast. They must be selling car insurance well below market value to keep any kind of customer base.