Meloche Monnex (TD Insurance) Auto Insurance Reviews

2.5 hours and waiting ... is there only one person answering the phones over there? While I am on hold I am getting quotes from other providers so that when they finally answer, I can just say cancel my multiple car and home policies - thanks for valuing my time.

I tried over a period of 3 days to get ahold of someone at the company and each time I was on wait for over an hour. The worst customer service ever. So sad. They should focus on improving customer service and wait time. Still waiting. My 4th day of trying. Waiting to cancel. This is unacceptable.

On average it takes 2 hours in order to talk to their Customer Service and so many mistakes on my bill. Unbelievable

I have three policies with this company. Fortunately, I have never needed to make a claim. However, on the occasions, I called trying to renew or change details I have been on call waiting on average for one hour! The online chat is worse than useless. I am currently on hold to reset password to manage the account. For some reason, a "current" technical problem for the last two weeks has meant can't auto-reset and I have to call. It's currently 1hr 26 mins and still no answer. Next year I will look for another provider. TD improve call waiting times or loose customers!

On hold yesterday for 55 minutes and I finally hung up. On hold today for around 25 minutes and the call was finally answered. There's got to be a better way for someone to get timely service.

I just recently called and I was on hold for 56 mins then transferred to another department and was on hold for 24 mins when I was told that I had the wrong department! Brutal service.

Do business with them if you have plenty of time to waste on hold. Average 45 mins every time you call and same old reply " due to higher call vol". I usually do not write reviews but today I have been holding the line for 2 hrs and 25 mins ( will be happy to share the screenshots) but no one picked up yet. If you don't value my time and 18 years of loyalty then you DO NOT deserve my business. Moving my business elsewhere.

I have auto and home insurance with TD. My husband called recently to add his car - he was placed on hold for over 1 hour. He had to end the call only to later be put back on hold for another 1 hour. I've reached out to TD online and they've not been helpful - just trite statements about "higher than normal call volumes." I do not think they value customers at all. I see that others have had similar experiences. I had to make an auto claim 5 years ago, and they were not helpful. They did not cover the full cost of a rental car after a car accident. I ended up paying $2000 out of pocket. This, along with my recent experiences with TD, makes me think it's time to consider other companies. I have another property insured by a different company and have been very happy with them. I will look into quotes with other companies when it's renewal time with TD and move on. If you are considering TD Insurance, I suggest you look into other options instead.

You get very unprofessional staff on phone after an average call wait of 45 minutes.

I'm on the same boat... Called 3 days in a row, waited 2 hours each. Still no luck. On hold right now waiting for someone to answer and writing this review.