Meloche Monnex (TD Insurance) Auto Insurance Reviews

Do business with them if you have plenty of time to waste on hold. Average 45 mins every time you call and same old reply " due to higher call vol". I usually do not write reviews but today I have been holding the line for 2 hrs and 25 mins ( will be happy to share the screenshots) but no one picked up yet. If you don't value my time and 18 years of loyalty then you DO NOT deserve my business. Moving my business elsewhere.

I have auto and home insurance with TD. My husband called recently to add his car - he was placed on hold for over 1 hour. He had to end the call only to later be put back on hold for another 1 hour. I've reached out to TD online and they've not been helpful - just trite statements about "higher than normal call volumes." I do not think they value customers at all. I see that others have had similar experiences. I had to make an auto claim 5 years ago, and they were not helpful. They did not cover the full cost of a rental car after a car accident. I ended up paying $2000 out of pocket. This, along with my recent experiences with TD, makes me think it's time to consider other companies. I have another property insured by a different company and have been very happy with them. I will look into quotes with other companies when it's renewal time with TD and move on. If you are considering TD Insurance, I suggest you look into other options instead.

You get very unprofessional staff on phone after an average call wait of 45 minutes.

I'm on the same boat... Called 3 days in a row, waited 2 hours each. Still no luck. On hold right now waiting for someone to answer and writing this review.

The waiting time on the phone for every single call is over 50 min. Yesterday, I waited for 55 min before someone answers my phone. Today (currently I am on the phone waiting for an answer.) I have been waiting for 52 min already. The price keeps going up. I will switch out shortly.

I have two cars and I switch them every once a while. All was fine until this April. I noticed it took me at least 1 hour to get to talk to a representative. Sometimes it suddenly cut off and I had to start all over again to spend another one hour! I even thought I was on the blacklist! After reading all those comments I realized all customers are receiving the same service. Does TD insurance management team really look at this website? Or they never care about it?

Waiting like forever, worst experience! Rating 0 because that is what you deserve!

After submitting my number for callback and waiting on hold for 3 hours I hung up the phone. 2 hours after I hung up, I received a call back saying that I was next. I've been on hold for 45 minutes!!! You've got to be kidding me.

I have been on hold now for 2 hours and still waiting. Also tried calling over the last few weeks. Gave up after holding for over an hour. They don’t even offer an option to leave your number for a callback.

I had requested a callback. Got a call back 25 minutes later that said I was in the queue and number 1. I have been on the call for 56 minutes and waiting to talk to someone. Not sure how much longer I will have to wait.