Meloche Monnex (TD Insurance) Auto Insurance Reviews

On hold yesterday for 55 minutes and I finally hung up. On hold today for around 25 minutes and the call was finally answered. There's got to be a better way for someone to get timely service.

I just recently called and I was on hold for 56 mins then transferred to another department and was on hold for 24 mins when I was told that I had the wrong department! Brutal service.

You get very unprofessional staff on phone after an average call wait of 45 minutes.

I had requested a callback. Got a call back 25 minutes later that said I was in the queue and number 1. I have been on the call for 56 minutes and waiting to talk to someone. Not sure how much longer I will have to wait.

After my car accident TD provided excellent customer service, I was very impressed. However, after my claim was closed and I learned I needed to replace the car seat in my car and that TD would pay for it, it was painful trying to get a hold of my representative. She would either not answer my emails or take forever to get back to me. Customers shouldn’t have to chase down their representatives and hound them for answers via email and/or phone. My experience started great and ended with disappointment. Still, haven’t received payment for the new car seat either!

Have been trying to reach them for 3 days, had to hang up every time due to over 40 minutes on hold. Now at 50 minutes on hold and I am going to have to hang up again. The only conversation now will be to cancel.

3rd time calling in this week. Gave up the last 2 times after waiting on hold for over 1.5 hours. Been a loyal customer for over 17 years and never had any issues with these guys. Seems very odd. I need to add a new car to my existing insurance policy. Pretty sure "Sorry officer, They won't Pick Up" won't get me a pass .. TD, assuming you're reading this; If you're going to make your customers wait that long, at least throw on some decent hold music...

So, when a company reports increased earnings and increased the profit of almost 10% for 2018 and can't even have enough people to answer the phone it makes me wonder what kind of service I'd get if I ever had to make a claim. When I consider the percentage of my take-home pay I have to give this company to insure my motorcycles, cars and house I feel robbed when I am put on hold for over 2 hours to simply add a car to my policy. Yes, call one today 1.5 hours then I had to move on to other things. My second attempt now and I am at 52 minutes. Their prices seem fair and the calls go well when you get them, but I have noticed hold times getting longer every time I call. As customers, we have a legal right to access insurance agents and the products we pay for. Look at the number of complaints about hold times, tell me how that isn't restricting our access! I will be calling around for comparable rates with better service.

Wow, over 2hrs wait call time! I am not exaggerating! Come on TD, show a little love to your customers - who just keep paying monthly without issue, but when we need to change something - no service!

I have had waits in excess of 1 hour 20 minutes both yesterday and today to get my calls answered. Their phone answering service provides no indication of how long the wait might be, and they do not do callbacks (it's difficult to understand why they can't provide a better answering service with the technology that's available today ...perhaps a lack of interest in serving their clients well?) Very disappointed that this is the type of service they are offering, and after many years of being with this company, I will be looking for an alternative source for our insurance on renewal.