Meloche Monnex (TD Insurance) Auto Insurance Reviews

Must agree with everyone's comments so far. I have never seen such terrible customer service. Their agents make up information that they do not have answers to, and you get different information from different people. Have a claim in about stolen car, and they just will not reply to my emails or calls. The adjuster called back once and just never tried again even though I left numerous messages. They have the lowest rates I have experienced, but the price reflects the service you get, unfortunately. Very disappointed.

I waited on the phone for 40 min. No one answered despite the recording repeating that they understand my time is valuable. Finally, decided to press 0 to leave a message. Now I find out that they'll return my call within 24 hours.

I have been waiting on line now for over half an hour and they did not pick up my call. Also, They keep increasing your premium each year without any reason and once you call, they say: market dictates this raise.

Tried to call them five days in a row with wait times over 1.5 hours each time and still unable to get a hold of anyone at this poorly operated company. This is extremely unprofessional and inconsiderate of other people's schedules. I was a loyal customer for over 10 years with a clean driving record to date, yet they increase rates for no apparent reason and/or justification. I'm curious to see where my money is going since they don't even have enough personnel to service their customers who are paying them good money for the mediocre service they offer. I will be cancelling my auto insurance with this company and strongly advise anyone looking for any sort of insurance to stay away from this company. They will rob you of your money and purposely not answer any of your phone calls requesting a simple explanation which you have a LEGAL right to as a customer, given that you're paying for their "non-existent" services.

Have been trying to reach them for 3 days, had to hang up every time due to over 40 minutes on hold. Now at 50 minutes on hold and I am going to have to hang up again. The only conversation now will be to cancel.

What's wrong with TD insurance, I called 3 times this week, each time wait 2 hours, still no one picks up the phone, nobody has more than 2 or 3 hours to wait for a phone call, I gave up each time, my premium increase a lot this year, I need to talk to them. I think I need to change insurance company instead.

I needed a new windshield for my Ford F-150. I was unable to get in touch with Meloche Monex on Friday before I booked an appointment with repair shop on Monday. On Monday while my truck was in to have the windshield replaced I called Meloche Monnex four times; on hold for over 20 minutes each time. I finally left a message; no call back. I ended up paying for the windshield and now have to find a way to submit the claim. There is no fax number nor is there a claims e-mail address on the website. This is terrible service. I guess I will have to send the claim in the mail.

3rd time calling in this week. Gave up the last 2 times after waiting on hold for over 1.5 hours. Been a loyal customer for over 17 years and never had any issues with these guys. Seems very odd. I need to add a new car to my existing insurance policy. Pretty sure "Sorry officer, They won't Pick Up" won't get me a pass .. TD, assuming you're reading this; If you're going to make your customers wait that long, at least throw on some decent hold music...

I've been trying to reach TD Meloche Monnex insurance at least five times in the past two weeks. I've given up after waiting for a very long time I've been with this company for 26 years and have never had issues until now and I need to reach someone regarding my policy... What's going on?

I’ll start off with what seems to be the common trend, and that is the wait times are extremely long. I’ve been waiting for 2 hours and 20 minutes so far, but typically I’ve waited for an hour. So this is a record. Is there anyone working? They need to hire more people if everyone is really busy. And like others have said, they should tell you what number you are in the queue and call you back when it’s your turn like phone companies do. However, the real reason why I am posting this is because of the unprofessional customer service I have had with the adjusters for my claim. I was in a car accident earlier this year. My adjuster called me and left me a voicemail at 1 pm while I was at work (they have a record of your profession by the way so why would she call me during the way when I’m working?). I tried calling her back and left several voicemails and tried calling the claims department to which said “she’s been trying to get a hold of you. She called you on Monday.” She called me Once. I kept calling for 3 Weeks and when I tried emailing her to ask what’s the current status of my claim, she said “I don’t have info on your policy. You have to contact customer service.” That was completely irrelevant! I was even referred to her supervisor, who was just as impossible to get a hold of. Fortunately, after many calls, during the fourth week after my accident, I got through to a girl in the claims department who was so much help and filed my paperwork, who, by the way, was talking to me from Nova Scotia while I was in Ontario. Towards the end of my claim, my first adjuster finally emailed me to send her my documents, after 4 weeks. Sadly, just as I thought the nightmare was over, something else came up. I had used a rental car after my accident for one month since my car was a write-off and it was included in my insurance policy. I returned the car after and thought everything was fine. Last month, I got a notification that over $1400 has been withdrawn from my Visa. It was taken from the car rental company. I immediately called them after work and get through to a lady in accounting service. She tells me that she had been trying to get a hold of my adjuster from the insurance company and her manager because They Did Not pay the Rental Car... She emailed them saying that if they didn’t pay, she was going to have to take it out from My account and I’d have to deal with the issue. My accident was in January, and I had the accident until the end of February, so for 4 Months, TD Meloche did not pay the rental car company, and now I have to deal with it and wait on the phone to get a money transfer. And by the way, I’m still waiting for my licence plate to get released from the car dump (I did not get to remove it). This is another issue that I get to deal with. I’ve been waiting for 3 hours now since I started writing this review. The only reason I’m still with TD Meloche is because of their low rates and their insurance packages.