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Meloche Monnex (TD Insurance) Auto Insurance Reviews

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(408 reviews)
Meloche Monnex (TD Insurance)
1.6 out of 5 stars:
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Worst company ever

by Quack on Aug 19, 2019
1 out of 5 stars

I tried over a period of 3 days to get ahold of someone at the company and each time I was on wait for over an hour. The worst customer service ever. So sad. They should focus on improving customer service and wait time. Still waiting. My 4th day of trying. Waiting to cancel. This is unacceptable.

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Very bad customer service

by biro on Jul 15, 2019
1 out of 5 stars

Very bad customer service, wait for 58 minutes and no nobody answers you. Almost no communications with them.

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Phone In Wait Time

by Not Happy!!!! on Jul 15, 2019
1 out of 5 stars

8:00 am call - Unbelievable - I get in after 20 minutes of waiting and they tell me its the French Branch in Quebec - I called from Ontario, so they transferred me to the Ontario side and 10 minutes in (30 minutes in total now), I am still waiting to talk to a real person...35 minutes now....40 minutes now - as the guy says "Your time is valuable...we will answer your call as soon as possible...We strive for excellence every day - thank you for sharing your comments...please hold for a moment longer...thank you for your understanding". I am at a loss for my understanding...45 minutes now...49 minutes - FINALLY, I get a live person who can't help me and says I need to talk to Customer Service so I am put on hold again...50 minutes & holding....now a different voice comes on to sell the TD Mobile App over & over...bottom line terrible service ! I am being sincere and fair - I give up and will be changing my Insurance provider when my policy runs out. I just wanted some info as to my options to get a windshield stone chip fixed - what if I was in a hospital after a serious car accident and needed advice? (53 minutes and holding) - I get somebody after 54 minutes - guess what I get an agent in Quebec AGAIN and they can't help you if you live in Ontario Ahh!!! Transferred again....55 minutes and holding - the agent came on at 9:02 am - 62 minutes and was really nice but couldn't really help me and wanted to switch me to the Glass Claims department that I had chosen already on the Keypad as an option - avoid this service at all costs unless you have nothing else important in your life to do!

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Customer Service is Terrible

by Reshelle on Jul 13, 2019
1.5 out of 5 stars

Must agree with everyone's comments so far. I have never seen such terrible customer service. Their agents make up information that they do not have answers to, and you get different information from different people. Have a claim in about stolen car, and they just will not reply to my emails or calls. The adjuster called back once and just never tried again even though I left numerous messages. They have the lowest rates I have experienced, but the price reflects the service you get, unfortunately. Very disappointed.

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Horrible customer service

by ff on Jul 11, 2019
1.5 out of 5 stars

I waited on the phone for 40 min. No one answered despite the recording repeating that they understand my time is valuable. Finally, decided to press 0 to leave a message. Now I find out that they'll return my call within 24 hours.

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Be Ware

by TK on Jul 10, 2019
1 out of 5 stars

I have been waiting on line now for over half an hour and they did not pick up my call. Also, They keep increasing your premium each year without any reason and once you call, they say: market dictates this raise.

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Worst Customer Service

by cust01 on Jul 10, 2019
1 out of 5 stars

Tried to call them five days in a row with wait times over 1.5 hours each time and still unable to get a hold of anyone at this poorly operated company. This is extremely unprofessional and inconsiderate of other people's schedules. I was a loyal customer for over 10 years with a clean driving record to date, yet they increase rates for no apparent reason and/or justification. I'm curious to see where my money is going since they don't even have enough personnel to service their customers who are paying them good money for the mediocre service they offer. I will be cancelling my auto insurance with this company and strongly advise anyone looking for any sort of insurance to stay away from this company. They will rob you of your money and purposely not answer any of your phone calls requesting a simple explanation which you have a LEGAL right to as a customer, given that you're paying for their "non-existent" services.

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Wait times!!!!!!!!!

by Bmci on Jun 25, 2019
1 out of 5 stars

A total of 3 hours and counting wait time for 2 calls. I have yet to get through even once. They need some kind of system notification to inform you of your position in the queue.

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very long hold

by drpbajwa on Jun 24, 2019
1 out of 5 stars

Very poor customer service. If you need them, the system puts you on hold for an hour before an agent comes to talk. The worst experience ever. Prices are high too. I'll go back to my previous insurer.

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CRAZY CALL WAIT TIMES

by PByrne on Jun 13, 2019
1 out of 5 stars

I have tried 5 different days and have been left on hold for over 2 hours on multiple occasions!

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