Meloche Monnex (TD Insurance) Auto Insurance Reviews

I was on hold for 45 minutes before I had to hang up so that I could get back to work. What is going on?

Never had a claim before. Did not know what's it like to be in pain, if your insurance company, don't answer your call, leaving 100 voice mail. Even supervisor doesn't exist. The best answer was - if I did not go to work I wouldn't have an accident, so people please don't drive a car, don't go to work, period. Are you for real an adjuster or joker, or whatever they just hired you to bully people?

Waiting endlessly has been happening more and more...this level of call volume is not an 'unusual' event anymore, as claimed. Out of spite, I'm maintaining my line in the queue - now at 3 hours!!! A certain volume of business requires a certain number of people, and if you won't adjust your staffing levels we'll have to take our business elsewhere. That will put your staffing back into balance, won't it?

There’s ALWAYS long wait for an agent. I tried to make a change yesterday but I gave up as I couldn’t stay on line for more than an hour, and today I’ve been on hold for 40 mins now while I’m writing this review. Last time I called in I was told now it’s a peak season, however, if they’re aware of it why not hire more people? Why not improve it? Horrible customer service will cancel policy upon renewal.

The second day of waiting on hold for over 2 hours! I have 3 young kids and cannot dedicate this amount of time to try and speak to someone about a simple coverage question. I will be changing companies as soon as possible. I recommend to take your insurance search elsewhere.

I have been calling TD insurance couple times already for the past couple months because I need to add my daughter to my policy. The average wait time is 3 hours. I had called them last Friday and was on hold for 3 hours and then I had to hang up because I need to go. I'm calling again now while writing this review. And I have been waiting over an hour already still no one picks up the call. Terrible customer service :(

let me hold the phone for more than 1 hour 2 times, not able to reach them, have to change insurance company

I tried over a period of 3 days to get ahold of someone at the company and each time I was on wait for over an hour. The worst customer service ever. So sad. They should focus on improving customer service and wait time. Still waiting. My 4th day of trying. Waiting to cancel. This is unacceptable.

I had requested a callback. Got a call back 25 minutes later that said I was in the queue and number 1. I have been on the call for 56 minutes and waiting to talk to someone. Not sure how much longer I will have to wait.

After my car accident TD provided excellent customer service, I was very impressed. However, after my claim was closed and I learned I needed to replace the car seat in my car and that TD would pay for it, it was painful trying to get a hold of my representative. She would either not answer my emails or take forever to get back to me. Customers shouldn’t have to chase down their representatives and hound them for answers via email and/or phone. My experience started great and ended with disappointment. Still, haven’t received payment for the new car seat either!