Meloche Monnex (TD Insurance) Auto Insurance Reviews
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Even when I got a 24% discount TD raised premiums without any justification. The TD advantage app is a scam. Used app for a year, had a 95% trip rating and 24% projected and TD raised my insurance $160 per year so even with my 24% discount my premium did not change. They refuse to justify such a drastic increase. They want to look like you will get a huge discount for being a good driver but they are just raising rates. What crooks.
The same thing happened with me. I can't remember her last name, she offered me Ryerson rates..what is the deal with this place..it's like they have some string operation going on under their group rates. I bet even the CEO is in on it. I would say cut your losses, I gave up on getting my money back months ago.
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I had a quote with TD Meloche Monnex a few days ago. The quote took 40 minutes because system issues. After this time I was told that since I did not graduate from a university or college, I cannot insure with them. Then they transferred me. An hour later a manager calls me from a private number, says if I email him $500, I can use McMaster rates. I emailed him 3 days ago but no callback. I called back and asked to speak to him and the guy said the manager is not in the office. I lost my money please help.
1. When I replied to the email that I got the Insurance confirmation from asking to change something, I never got any reply! The confirmation was only a table including the basic information only in their own terminology and did not have any clarification of anything in detail on top of that it had wrong information about the lessee! 2. When I later called and asked to send me a copy of the terms and conditions or the contract that I am signing in order to commit financially, I was told that the system doesn’t do that and that I have to accept everything we talked about verbally and I should not see what is excluded in the contract and on top of that if I cancel, mid-term or even when the mail comes to see the contract, I will be paying one month cancellation fee and the agents didn’t care about anything and he said he’ll be happy helping me cancel right now before the policy starts. I have asked for a manager and the manager just simply repeated what he said and then told me this is the rule here, it’s only a verbal quotation, this is how things work in this company! This is neither ethical nor professional. I am very disappointed with a big company like this behaving in such a bad scammy way!!
I've been with TD insurance for about 10 years in two different provinces and have had to call often for policy changes, address changes, adding and removing vehicles etc. I have never had a bad experience with their employees, they're always professional and knowledgeable both on the phone and via e-mail. I have also had to claim three different vehicle incidents - two not at fault, one at fault and one being a total write-off. While never pleasant, the experiences were about as smooth and hassle-free as they can be.
Totalled my leased 2015 Corvette Z51, it was almost a 6 figure car and only took about a month and a bit to receive my claim. Didn't even realized the coverage I had (full replacement cost value and grand touring package), they could've lied and told me I didn't have either of those and could've gotten away with it. They set me up right away with a rental vehicle because of the grand touring package and guided me through the whole situation. They were very good at keeping me up to date with emails and occasional phone calls. The only problem was if I missed any of their calls or needed to ask a question, the wait time was over an hour hold over the phone... When I first crashed my vehicle, I was for sure expecting to pay the rest of the vehicle out of my pocket, but in the end, the vehicle always paid off and I received close to $40,000!! I was so worried too when I read the reviews dealing with TD, because of such negative reviews and low ratings. I realized realistically people that had good experiences don't post good reviews because they already got what they want, it's only the people that had a bad experience and want to bash on the company that will take the time to rant about it.
DO NOT TRUST THIS COMPANY. I got rear-ended and the adjuster said I was at fault. Are you kidding me?! My car is fairly old but has low mileage on it and they said it's a total loss because they "can't find the parts for it" and only offered 6k for the car. IT'S A SCAM.
Got a better policy for almost $400 cheaper than anywhere else! Got coverage confirmation same day and they didn't jack the price up despite us having a policy cancellation in 2015. Was very happy with the experience, they were quick, efficient, and worked after closing time because we needed insurance confirmation to pick up our new vehicle. Can't say enough good about TD insurance and I would recommend them to anyone!!
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It has been a good experience with TD Meloche Monnex. The claim line was picked up quickly and the lady was sympathetic and helpful. She booked the body shop / appraisal right away, and arranged the car rental immediately.
When I wanted to switch to a different body shop, the appraiser came right away and all the paper work was provided to me and my mechanic with an hour. The appraiser is knowledgeable, friendly and really efficient.
Only it is a bit hard to reach the adjuster at the first couple of days. I presume it is the time needed for the adjuster to do the investigation. Once the conclusion is made, everything moves really fast.
I have been with this company for 18 years and I am satisfied with their service.
Je suis désolée, mais je ne parle que le français. Cependant, j'espère que mon message sera lu et compras. Faites jamais affaires avec TD Assurance Meloche Monnex!!! Tout est beau jusqu'au moment où vous avez un dommage réclamé. Surtout lorsque vous êtes un nouveau client et surtout lorsque votre voiture est un peu vieille. Depuis deux semaines, je me bats à sauver notre voiture de ces fripons. C'est l'enfer! J'ai osé de demander le rapport de l'estimateur sur lequel ils avez basé leur décision de jeter notre voiture. Il était plain de niaiseries, de fausses informations et de manque de détails. De plus, ils aiment faire des offres au téléphone qui diffèrent significativement de ce qui est envoyé par écrit après. Avant d'accepter m'importe quoi d'eaux, il faut bien lire. Ils sont capable de s'obstiner même pour des montants qui ne sont pas significatifs pour la poche de la classe moyenne! Canada est plaine de bonnes compagnies d'assurance. Si j'avais lu vos commentaires avant d'embarquer avec cette compagnie, j'aurais sauvé beacoups de temps, de l'argent et surtout notre voiture. Elle aurait était réparée, si j'avais choisi une autre compagnie d'assurance. Avec ce commentaire, j'espère fortement d'avoir aidé au moins à une personne de choisir sa compagnie d'assurance.